They are sent Royal mail 24H tracked. They are normally dispatched to arrive 2 to 3 days prior to scheduled install. You will get an SMS/Email when its dispatched. They are designed to fit through a standard letterbox but a lot depends on your postie, many won't even attempt to put it through...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
