Fibre broadband keeps dropping, router light goes orange

[#1]

@andyt1970 

PPP LCP Send Termination Request [User request]

PPP is Point to Point Protocol

LCP is Link Control Protocol and it's decided something is wrong with the connection and closed it.

Unfortunately you do have a line issue, you can do a GEA test but it is unlikely going to find the cause, most likely noise on the line, a pop or crackle would be enough.

Dan.

[#2]

Agreed @Dan_the_Van , but Andy has been having this issue for weeks, and AFAICS, no-one has done much other than try and paper over the cracks.

[#3]

Just some of the drop outs / disconnects:

11th Dec 12.23pm, with b light on

12th Dec 10.57am, with b light on

12th Dec 5.56pm

[#4]

[#5]

20:06:40, 12 Dec. (248363.150000) WAN operating mode is VDSL
20:06:40, 12 Dec. (248363.150000) Last WAN operating mode was VDSL
20:06:38, 12 Dec. (248361.720000) PPP IPCP Receive Configuration ACK
20:06:38, 12 Dec. (248361.710000) PPP IPCP Send Configuration Request
20:06:38, 12 Dec. (248361.700000) PPP IPCP Receive Configuration NAK
20:06:38, 12 Dec. (248361.700000) PPP IPCP Send Configuration ACK
20:06:38, 12 Dec. (248361.700000) PPP IPCP Receive Configuration Request
20:06:38, 12 Dec. (248361.690000) PPP IPCP Send Configuration Request
20:06:37, 12 Dec. (248360.420000) PPPoE is up -​ Down Rate=76860Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=7.3dB
20:06:37, 12 Dec. (248360.400000) CHAP authentication successful
20:06:37, 12 Dec. (248360.330000) CHAP Receive Challenge
20:06:37, 12 Dec. (248360.320000) Starting CHAP authentication with peer
20:06:37, 12 Dec. (248360.320000) PPP LCP Receive Configuration ACK
20:06:37, 12 Dec. (248360.320000) PPP LCP Send Configuration Request
20:06:37, 12 Dec. (248360.310000) PPP LCP Receive Configuration Reject
20:06:37, 12 Dec. (248360.310000) PPP LCP Send Configuration ACK
20:06:37, 12 Dec. (248360.310000) PPP LCP Receive Configuration Request
20:06:37, 12 Dec. (248360.310000) PPP LCP Send Configuration Request
20:05:47, 12 Dec. (248310.290000) PTM over DSL is up
20:05:11, 12 Dec. (248274.730000) PTM over DSL is down after 39 minutes uptime
20:05:11, 12 Dec. (248274.730000) PPPoE is down after 38 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
20:05:08, 12 Dec. (248271.530000) PPP LCP Send Termination Request [User request]
19:26:45, 12 Dec. (245968.410000) WAN operating mode is VDSL
19:26:45, 12 Dec. (245968.410000) Last WAN operating mode was VDSL
19:26:43, 12 Dec. (245966.940000) PPP IPCP Receive Configuration ACK
19:26:43, 12 Dec. (245966.940000) PPP IPCP Send Configuration Request
19:26:43, 12 Dec. (245966.930000) PPP IPCP Receive Configuration NAK
19:26:43, 12 Dec. (245966.930000) PPP IPCP Send Configuration ACK
19:26:43, 12 Dec. (245966.920000) PPP IPCP Receive Configuration Request
19:26:43, 12 Dec. (245966.920000) PPP IPCP Send Configuration Request
19:26:42, 12 Dec. (245965.640000) PPPoE is up -​ Down Rate=75925Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=7.1dB
19:26:42, 12 Dec. (245965.620000) CHAP authentication successful
19:26:42, 12 Dec. (245965.550000) CHAP Receive Challenge
19:26:42, 12 Dec. (245965.550000) Starting CHAP authentication with peer
19:26:42, 12 Dec. (245965.550000) PPP LCP Receive Configuration ACK
19:26:42, 12 Dec. (245965.540000) PPP LCP Send Configuration Request
19:26:42, 12 Dec. (245965.540000) PPP LCP Receive Configuration Reject
19:26:42, 12 Dec. (245965.540000) PPP LCP Send Configuration ACK
19:26:42, 12 Dec. (245965.540000) PPP LCP Receive Configuration Request
19:26:42, 12 Dec. (245965.530000) PPP LCP Send Configuration Request
19:25:52, 12 Dec. (245915.490000) PTM over DSL is up
19:25:16, 12 Dec. (245879.960000) PTM over DSL is down after 39 minutes uptime
19:25:16, 12 Dec. (245879.960000) PPPoE is down after 38 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
19:25:13, 12 Dec. (245876.840000) PPP LCP Send Termination Request [User request]
18:46:47, 12 Dec. (243570.180000) WAN operating mode is VDSL
18:46:47, 12 Dec. (243570.180000) Last WAN operating mode was VDSL
18:46:45, 12 Dec. (243568.760000) PPP IPCP Receive Configuration ACK
18:46:45, 12 Dec. (243568.760000) PPP IPCP Send Configuration Request
18:46:45, 12 Dec. (243568.750000) PPP IPCP Receive Configuration NAK
18:46:45, 12 Dec. (243568.750000) PPP IPCP Send Configuration ACK
18:46:45, 12 Dec. (243568.740000) PPP IPCP Receive Configuration Request
18:46:45, 12 Dec. (243568.730000) PPP IPCP Send Configuration Request
18:46:44, 12 Dec. (243567.480000) PPPoE is up -​ Down Rate=76003Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=7.5dB
18:46:44, 12 Dec. (243567.470000) CHAP authentication successful
18:46:44, 12 Dec. (243567.400000) CHAP Receive Challenge
18:46:44, 12 Dec. (243567.400000) Starting CHAP authentication with peer
18:46:44, 12 Dec. (243567.400000) PPP LCP Receive Configuration ACK
18:46:44, 12 Dec. (243567.390000) PPP LCP Send Configuration Request
18:46:44, 12 Dec. (243567.390000) PPP LCP Receive Configuration Reject
18:46:44, 12 Dec. (243567.390000) PPP LCP Send Configuration ACK
18:46:44, 12 Dec. (243567.390000) PPP LCP Receive Configuration Request
18:46:44, 12 Dec. (243567.380000) PPP LCP Send Configuration Request
18:45:54, 12 Dec. (243517.420000) PTM over DSL is up
18:45:18, 12 Dec. (243481.920000) PTM over DSL is down after 35 minutes uptime
18:45:18, 12 Dec. (243481.920000) PPPoE is down after 34 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:45:15, 12 Dec. (243478.780000) PPP LCP Send Termination Request [User request]
18:10:50, 12 Dec. (241413.740000) WAN operating mode is VDSL
18:10:50, 12 Dec. (241413.740000) Last WAN operating mode was VDSL
18:10:49, 12 Dec. (241412.300000) PPP IPCP Receive Configuration ACK
18:10:49, 12 Dec. (241412.300000) PPP IPCP Send Configuration Request
18:10:49, 12 Dec. (241412.290000) PPP IPCP Receive Configuration NAK
18:10:49, 12 Dec. (241412.290000) PPP IPCP Send Configuration ACK
18:10:49, 12 Dec. (241412.280000) PPP IPCP Receive Configuration Request
18:10:49, 12 Dec. (241412.280000) PPP IPCP Send Configuration Request
18:10:47, 12 Dec. (241411.020000) PPPoE is up -​ Down Rate=71183Kbps, Up Rate=19999Kbps; SNR Margin Down=3.2dB, Up=6.9dB
18:10:47, 12 Dec. (241411.000000) CHAP authentication successful
18:10:47, 12 Dec. (241410.930000) CHAP Receive Challenge
18:10:47, 12 Dec. (241410.930000) Starting CHAP authentication with peer
18:10:47, 12 Dec. (241410.920000) PPP LCP Receive Configuration ACK
18:10:47, 12 Dec. (241410.920000) PPP LCP Send Configuration Request
18:10:47, 12 Dec. (241410.910000) PPP LCP Receive Configuration Reject
18:10:47, 12 Dec. (241410.910000) PPP LCP Send Configuration ACK
18:10:47, 12 Dec. (241410.910000) PPP LCP Receive Configuration Request
18:10:47, 12 Dec. (241410.910000) PPP LCP Send Configuration Request
18:09:57, 12 Dec. (241360.960000) PTM over DSL is up
18:09:21, 12 Dec. (241324.530000) PTM over DSL is down after 9 minutes uptime
18:09:21, 12 Dec. (241324.530000) PPPoE is down after 8 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
18:09:18, 12 Dec. (241321.460000) PPP LCP Send Termination Request [User request]
18:00:48, 12 Dec. (240811.990000) WAN operating mode is VDSL
18:00:48, 12 Dec. (240811.990000) Last WAN operating mode was VDSL
18:00:47, 12 Dec. (240810.570000) PPP IPCP Receive Configuration ACK
18:00:47, 12 Dec. (240810.560000) PPP IPCP Send Configuration Request
18:00:47, 12 Dec. (240810.550000) PPP IPCP Receive Configuration NAK
18:00:47, 12 Dec. (240810.550000) PPP IPCP Send Configuration ACK
18:00:47, 12 Dec. (240810.550000) PPP IPCP Receive Configuration Request
18:00:47, 12 Dec. (240810.540000) PPP IPCP Send Configuration Request
18:00:46, 12 Dec. (240809.300000) PPPoE is up -​ Down Rate=75495Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=6.9dB
18:00:46, 12 Dec. (240809.290000) CHAP authentication successful
18:00:46, 12 Dec. (240809.240000) CHAP Receive Challenge
18:00:46, 12 Dec. (240809.240000) Starting CHAP authentication with peer

18:00:46, 12 Dec. (240809.230000) PPP LCP Receive Configuration ACK
18:00:46, 12 Dec. (240809.230000) PPP LCP Send Configuration Request
18:00:46, 12 Dec. (240809.220000) PPP LCP Receive Configuration Reject
18:00:46, 12 Dec. (240809.220000) PPP LCP Send Configuration ACK
18:00:46, 12 Dec. (240809.220000) PPP LCP Receive Configuration Request
18:00:46, 12 Dec. (240809.220000) PPP LCP Send Configuration Request
17:59:56, 12 Dec. (240759.250000) PTM over DSL is up
17:59:19, 12 Dec. (240722.800000) PTM over DSL is down after 3 minutes uptime
17:59:19, 12 Dec. (240722.800000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:59:16, 12 Dec. (240719.710000) PPP LCP Send Termination Request [User request]
17:57:03, 12 Dec. (240586.620000) WAN operating mode is VDSL
17:57:03, 12 Dec. (240586.620000) Last WAN operating mode was VDSL
17:57:02, 12 Dec. (240585.200000) PPP IPCP Receive Configuration ACK
17:57:02, 12 Dec. (240585.200000) PPP IPCP Send Configuration Request
17:57:02, 12 Dec. (240585.190000) PPP IPCP Receive Configuration NAK
17:57:02, 12 Dec. (240585.190000) PPP IPCP Send Configuration ACK
17:57:02, 12 Dec. (240585.180000) PPP IPCP Receive Configuration Request
17:57:02, 12 Dec. (240585.180000) PPP IPCP Send Configuration Request
17:57:00, 12 Dec. (240583.930000) PPPoE is up -​ Down Rate=75823Kbps, Up Rate=19999Kbps; SNR Margin Down=3.2dB, Up=7.4dB
17:57:00, 12 Dec. (240583.910000) CHAP authentication successful
17:57:00, 12 Dec. (240583.840000) CHAP Receive Challenge
17:57:00, 12 Dec. (240583.840000) Starting CHAP authentication with peer
17:57:00, 12 Dec. (240583.840000) PPP LCP Receive Configuration ACK
17:57:00, 12 Dec. (240583.830000) PPP LCP Send Configuration Request
17:57:00, 12 Dec. (240583.830000) PPP LCP Receive Configuration Reject
17:57:00, 12 Dec. (240583.830000) PPP LCP Send Configuration ACK
17:57:00, 12 Dec. (240583.820000) PPP LCP Receive Configuration Request
17:57:00, 12 Dec. (240583.820000) PPP LCP Send Configuration Request
17:56:10, 12 Dec. (240533.830000) PTM over DSL is up
17:55:34, 12 Dec. (240498.120000) PTM over DSL is down after 51 minutes uptime
17:55:34, 12 Dec. (240498.110000) PPPoE is down after 50 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:55:31, 12 Dec. (240495.030000) PPP LCP Send Termination Request [User request]
17:05:05, 12 Dec. (237468.810000) WAN operating mode is VDSL
17:05:05, 12 Dec. (237468.810000) Last WAN operating mode was VDSL
17:05:04, 12 Dec. (237467.420000) PPP IPCP Receive Configuration ACK
17:05:04, 12 Dec. (237467.420000) PPP IPCP Send Configuration Request
17:05:04, 12 Dec. (237467.410000) PPP IPCP Receive Configuration NAK
17:05:04, 12 Dec. (237467.400000) PPP IPCP Send Configuration ACK
17:05:04, 12 Dec. (237467.400000) PPP IPCP Receive Configuration Request
17:05:04, 12 Dec. (237467.400000) PPP IPCP Send Configuration Request
17:05:03, 12 Dec. (237466.170000) PPPoE is up -​ Down Rate=74810Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=7.1dB
17:05:03, 12 Dec. (237466.160000) CHAP authentication successful
17:05:02, 12 Dec. (237466.070000) CHAP Receive Challenge
17:05:02, 12 Dec. (237466.070000) Starting CHAP authentication with peer
17:05:02, 12 Dec. (237466.070000) PPP LCP Receive Configuration ACK
17:05:02, 12 Dec. (237466.060000) PPP LCP Send Configuration Request
17:05:02, 12 Dec. (237466.060000) PPP LCP Receive Configuration Reject
17:05:02, 12 Dec. (237466.060000) PPP LCP Send Configuration ACK
17:05:02, 12 Dec. (237466.050000) PPP LCP Receive Configuration Request
17:05:02, 12 Dec. (237466.050000) PPP LCP Send Configuration Request
17:04:13, 12 Dec. (237416.180000) PTM over DSL is up
17:03:37, 12 Dec. (237380.740000) PTM over DSL is down after 3 minutes uptime
17:03:37, 12 Dec. (237380.740000) PPPoE is down after 2 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
17:03:34, 12 Dec. (237377.670000) PPP LCP Send Termination Request [User request]
17:01:05, 12 Dec. (237228.650000) WAN operating mode is VDSL
17:01:05, 12 Dec. (237228.650000) Last WAN operating mode was VDSL
17:01:04, 12 Dec. (237227.260000) PPP IPCP Receive Configuration ACK
17:01:04, 12 Dec. (237227.260000) PPP IPCP Send Configuration Request
17:01:04, 12 Dec. (237227.250000) PPP IPCP Receive Configuration NAK
17:01:04, 12 Dec. (237227.250000) PPP IPCP Send Configuration ACK
17:01:04, 12 Dec. (237227.240000) PPP IPCP Receive Configuration Request
17:01:04, 12 Dec. (237227.240000) PPP IPCP Send Configuration Request
17:01:02, 12 Dec. (237226.020000) PPPoE is up -​ Down Rate=75737Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=7.0dB
17:01:02, 12 Dec. (237226.010000) CHAP authentication successful
17:01:02, 12 Dec. (237225.930000) CHAP Receive Challenge
17:01:02, 12 Dec. (237225.920000) Starting CHAP authentication with peer
17:01:02, 12 Dec. (237225.920000) PPP LCP Receive Configuration ACK
17:01:02, 12 Dec. (237225.920000) PPP LCP Send Configuration Request
17:01:02, 12 Dec. (237225.910000) PPP LCP Receive Configuration Reject
17:01:02, 12 Dec. (237225.910000) PPP LCP Send Configuration ACK
17:01:02, 12 Dec. (237225.910000) PPP LCP Receive Configuration Request
17:01:02, 12 Dec. (237225.910000) PPP LCP Send Configuration Request
17:00:12, 12 Dec. (237175.940000) PTM over DSL is up
16:59:36, 12 Dec. (237139.440000) PTM over DSL is down after 36 minutes uptime
16:59:36, 12 Dec. (237139.440000) PPPoE is down after 35 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:59:33, 12 Dec. (237136.370000) PPP LCP Send Termination Request [User request]
16:24:10, 12 Dec. (235013.920000) WAN operating mode is VDSL
16:24:10, 12 Dec. (235013.920000) Last WAN operating mode was VDSL
16:24:09, 12 Dec. (235012.540000) PPP IPCP Receive Configuration ACK
16:24:09, 12 Dec. (235012.540000) PPP IPCP Send Configuration Request
16:24:09, 12 Dec. (235012.530000) PPP IPCP Receive Configuration NAK
16:24:09, 12 Dec. (235012.530000) PPP IPCP Send Configuration ACK
16:24:09, 12 Dec. (235012.520000) PPP IPCP Receive Configuration Request
16:24:09, 12 Dec. (235012.520000) PPP IPCP Send Configuration Request
16:24:08, 12 Dec. (235011.310000) PPPoE is up -​ Down Rate=75890Kbps, Up Rate=19999Kbps; SNR Margin Down=3.1dB, Up=7.2dB
16:24:08, 12 Dec. (235011.290000) CHAP authentication successful
16:24:08, 12 Dec. (235011.240000) CHAP Receive Challenge
16:24:08, 12 Dec. (235011.240000) Starting CHAP authentication with peer
16:24:08, 12 Dec. (235011.240000) PPP LCP Receive Configuration ACK
16:24:08, 12 Dec. (235011.230000) PPP LCP Send Configuration Request
16:24:08, 12 Dec. (235011.230000) PPP LCP Receive Configuration Reject
16:24:08, 12 Dec. (235011.230000) PPP LCP Send Configuration ACK
16:24:08, 12 Dec. (235011.220000) PPP LCP Receive Configuration Request
16:24:08, 12 Dec. (235011.220000) PPP LCP Send Configuration Request
16:23:18, 12 Dec. (234961.360000) PTM over DSL is up
16:22:42, 12 Dec. (234925.950000) PTM over DSL is down after 2 minutes uptime
16:22:42, 12 Dec. (234925.950000) PPPoE is down after 1 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:22:39, 12 Dec. (234922.890000) PPP LCP Send Termination Request [User request]
16:20:50, 12 Dec. (234813.470000) WAN operating mode is VDSL
16:20:50, 12 Dec. (234813.470000) Last WAN operating mode was VDSL

[#6]

@andyt1970 Hopefully, one of the Help Team will pick this up tomorrow - as said previously, it needs BT/OR to resolve it.

[#7]

16:20:48, 12 Dec. (234812.090000) PPP IPCP Receive Configuration ACK
16:20:48, 12 Dec. (234812.090000) PPP IPCP Send Configuration Request
16:20:48, 12 Dec. (234812.080000) PPP IPCP Receive Configuration NAK
16:20:48, 12 Dec. (234812.080000) PPP IPCP Send Configuration ACK
16:20:48, 12 Dec. (234812.070000) PPP IPCP Receive Configuration Request
16:20:48, 12 Dec. (234812.070000) PPP IPCP Send Configuration Request
16:20:47, 12 Dec. (234810.860000) PPPoE is up -​ Down Rate=76950Kbps, Up Rate=19999Kbps; SNR Margin Down=3.0dB, Up=7.5dB
16:20:47, 12 Dec. (234810.850000) CHAP authentication successful
16:20:47, 12 Dec. (234810.780000) CHAP Receive Challenge
16:20:47, 12 Dec. (234810.780000) Starting CHAP authentication with peer
16:20:47, 12 Dec. (234810.780000) PPP LCP Receive Configuration ACK
16:20:47, 12 Dec. (234810.770000) PPP LCP Send Configuration Request
16:20:47, 12 Dec. (234810.770000) PPP LCP Receive Configuration Reject
16:20:47, 12 Dec. (234810.770000) PPP LCP Send Configuration ACK
16:20:47, 12 Dec. (234810.760000) PPP LCP Receive Configuration Request
16:20:47, 12 Dec. (234810.760000) PPP LCP Send Configuration Request
16:19:57, 12 Dec. (234760.940000) PTM over DSL is up
16:19:21, 12 Dec. (234724.530000) PTM over DSL is down after 5 minutes uptime
16:19:21, 12 Dec. (234724.530000) PPPoE is down after 4 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:19:18, 12 Dec. (234721.480000) PPP LCP Send Termination Request [User request]
16:14:37, 12 Dec. (234440.300000) WAN operating mode is VDSL
16:14:37, 12 Dec. (234440.300000) Last WAN operating mode was VDSL
16:14:35, 12 Dec. (234438.900000) PPP IPCP Receive Configuration ACK
16:14:35, 12 Dec. (234438.900000) PPP IPCP Send Configuration Request
16:14:35, 12 Dec. (234438.890000) PPP IPCP Receive Configuration NAK
16:14:35, 12 Dec. (234438.890000) PPP IPCP Send Configuration ACK
16:14:35, 12 Dec. (234438.880000) PPP IPCP Receive Configuration Request
16:14:35, 12 Dec. (234438.880000) PPP IPCP Send Configuration Request
16:14:34, 12 Dec. (234437.660000) PPPoE is up -​ Down Rate=76035Kbps, Up Rate=19999Kbps; SNR Margin Down=3.2dB, Up=7.7dB
16:14:34, 12 Dec. (234437.650000) CHAP authentication successful
16:14:34, 12 Dec. (234437.570000) CHAP Receive Challenge
16:14:34, 12 Dec. (234437.570000) Starting CHAP authentication with peer
16:14:34, 12 Dec. (234437.560000) PPP LCP Receive Configuration ACK
16:14:34, 12 Dec. (234437.560000) PPP LCP Send Configuration Request
16:14:34, 12 Dec. (234437.560000) PPP LCP Receive Configuration Reject
16:14:34, 12 Dec. (234437.550000) PPP LCP Send Configuration ACK
16:14:34, 12 Dec. (234437.550000) PPP LCP Receive Configuration Request
16:14:34, 12 Dec. (234437.550000) PPP LCP Send Configuration Request
16:13:44, 12 Dec. (234387.720000) PTM over DSL is up
16:13:09, 12 Dec. (234352.330000) PTM over DSL is down after 19 minutes uptime
16:13:09, 12 Dec. (234352.330000) PPPoE is down after 18 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 -​ Down)]
16:13:06, 12 Dec. (234349.280000) PPP LCP Send Termination Request [User request]
15:54:58, 12 Dec. (233261.210000) WAN operating mode is VDSL
15:54:58, 12 Dec. (233261.210000) Last WAN operating mode was VDSL
15:54:56, 12 Dec. (233259.830000) PPP IPCP Receive Configuration ACK
15:54:56, 12 Dec. (233259.820000) PPP IPCP Send Configuration Request
15:54:56, 12 Dec. (233259.810000) PPP IPCP Receive Configuration NAK
15:54:56, 12 Dec. (233259.810000) PPP IPCP Send Configuration ACK
15:54:56, 12 Dec. (233259.810000) PPP IPCP Receive Configuration Request
15:54:56, 12 Dec. (233259.810000) PPP IPCP Send Configuration Request
15:54:55, 12 Dec. (233258.600000) PPPoE is up -​ Down Rate=71069Kbps, Up Rate=19999Kbps; SNR Margin Down=3.3dB, Up=7.6dB
15:54:55, 12 Dec. (233258.580000) CHAP authentication successful
15:54:55, 12 Dec. (233258.540000) CHAP Receive Challenge
01:02:11, 19 Oct. <<<<<<<<<<<<<<<<<<<< Limit of wan log >>>>>>>>>>>>>>>>>>>>

[#8]

Yep, you're dropping the PPP connection on a fairly regular basis - too regular, to be honest.  I'm also a little suspicious of your D/L SNR margin of 3dB - I know you line and signal attenuations are very low, but I wonder if that figure really ought to be 6dB?

[#9]

You still have good speeds, and one or two drops a day may not be enough to be classified as a fault or get investigated.

You could ask PN for an updated Radius Graph to get a better view of your lines performance since last time. 

[#10]

@Mustrum I agree @andyt1970 still has good speeds, but should a line really drop this often, bearing in mind it has been doing it in the test socket - eliminating all home wiring? I don't think so, somehow.

[#11]

@jab1  I typed my reply after the pics were posted and before the logs, so only saw a drop on one day and two the other. That said it is not clear how many drop the OP is seeing, hence an updated Radius  Log is needed. It is also not clear if an open fault is still open, I suspect not as the PN reps are no longer responding to this thread.

[#12]

OK, @Mustrum , I'm not arguing with you, but if I saw that many PPP drops in that time on my line, I would be playing merry hell - as I had to a couple of years back when I was on ADSL and my line would not stay stable for more than a day. The OPs issue probably won't be the one an SFI finally located and fixed for me, but I had to fight to get PN to acknowledge there was a major fault outside my control.

There's plenty of drops on those two log files - and they shouldn't be happening - IMHO. A Radius log would be revealing, I agree.

[#13]

Thanks guys for the continued replies / help. More than Plusnet are doing

So, because I have so many dropouts / disconnects all the time, especially during the working week (our team were made remote workers 6 weeks before COVID-19 arrived and we were sent home permanently), I find myself working late on a Sunday night instead of relaxing with my family doing my yearly Impact (personal review). That should say trying as I had 3 disconnects using the works laptop on wi-fi  here in the kitchen trying to do that. 

This is unacceptable. I'd pay the early exit fee with Plusnet, and jump ship to someone else, but if it's a BT Openreach / exchange problem what's the point? This sucks big time and I do feel I am being brushed under the carpet. God, it's past midnight now and I'm still working, something I should have been able to fit in during a normal working week but can't as I get disconnected then logged out my work, then have to wait 15 minutes before I can log on again.

Sunday 12th, 10.38pm

10.50pm

and

11.33pm

.

Goodnight 😠

[#14]

[#15]

If you haven't already I would raise a complaint 

https://www.plus.net/help/legal/complaints-code-of-practice/ 

Dan.