Fibre broadband keeps dropping, router light goes orange
Thanks for the heads up @andyt1970
It doesn't look like Alex was in the office today but I've emailed him and he'll get back to you as soon as he can.
Thanks for getting back to us @andyt1970. I've just updated the ticket again now 
Just a heads up, I'll be out of the office for the rest of the week, so I might not see your next response myself, however I'll ask a colleague to keep an eye on the ticket whilst I'm away so that we can proceed further as soon as possible should you respond in that timeframe.
It's just dropped again. Now logged out my works software for another 15 minutes. Thought this farce was fixed? 
I want compensation from Openreach and Plusnet
| 16:08:31, 11 Jan. | (1519547.980000) WAN operating mode is VDSL |
| 16:08:31, 11 Jan. | (1519547.980000) Last WAN operating mode was VDSL |
| 16:08:29, 11 Jan. | (1519546.180000) PPP IPCP Receive Configuration ACK |
| 16:08:29, 11 Jan. | (1519546.170000) PPP IPCP Send Configuration Request |
| 16:08:29, 11 Jan. | (1519546.160000) PPP IPCP Receive Configuration NAK |
| 16:08:28, 11 Jan. | (1519545.380000) PPP IPCP Send Configuration ACK |
| 16:08:28, 11 Jan. | (1519545.380000) PPP IPCP Receive Configuration Request |
| 16:08:28, 11 Jan. | (1519545.320000) PPP IPCP Send Configuration Request |
| 16:08:27, 11 Jan. | (1519543.720000) PPPoE is up - Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=5.3dB, Up=14.6dB |
| 16:08:27, 11 Jan. | (1519543.710000) CHAP authentication successful |
| 16:08:27, 11 Jan. | (1519543.650000) CHAP Receive Challenge |
| 16:08:27, 11 Jan. | (1519543.650000) Starting CHAP authentication with peer |
| 16:08:27, 11 Jan. | (1519543.640000) PPP LCP Receive Configuration ACK |
| 16:08:27, 11 Jan. | (1519543.640000) PPP LCP Send Configuration Request |
| 16:08:27, 11 Jan. | (1519543.640000) PPP LCP Receive Configuration Reject |
| 16:08:27, 11 Jan. | (1519543.640000) PPP LCP Send Configuration ACK |
| 16:08:27, 11 Jan. | (1519543.630000) PPP LCP Receive Configuration Request |
| 16:08:27, 11 Jan. | (1519543.630000) PPP LCP Send Configuration Request |
| 16:07:36, 11 Jan. | (1519492.670000) PTM over DSL is up |
| 16:07:00, 11 Jan. | (1519456.460000) PTM over DSL is down after 237 minutes uptime |
| 16:07:00, 11 Jan. | (1519456.450000) PPPoE is down after 236 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
| 16:06:56, 11 Jan. | (1519452.950000) PPP LCP Send Termination Request [User request] |
| 12:10:43, 11 Jan. | (1505282.300000) WAN operating mode is VDSL |
| 12:10:43, 11 Jan. | (1505282.300000) Last WAN operating mode was VDSL |
| 12:10:41, 11 Jan. | (1505280.430000) PPP IPCP Receive Configuration ACK |
| 12:10:41, 11 Jan. | (1505280.430000) PPP IPCP Send Configuration Request |
| 12:10:41, 11 Jan. | (1505280.420000) PPP IPCP Receive Configuration NAK |
| 12:10:41, 11 Jan. | (1505280.420000) PPP IPCP Send Configuration ACK |
| 12:10:41, 11 Jan. | (1505280.410000) PPP IPCP Receive Configuration Request |
| 12:10:41, 11 Jan. | (1505280.350000) PPP IPCP Send Configuration Request |
| 12:10:40, 11 Jan. | (1505278.710000) PPPoE is up - Down Rate=79904Kbps, Up Rate=19999Kbps; SNR Margin Down=5.9dB, Up=15.3dB |
| 12:10:40, 11 Jan. | (1505278.690000) CHAP authentication successful |
| 12:10:40, 11 Jan. | (1505278.660000) CHAP Receive Challenge |
| 12:10:40, 11 Jan. | (1505278.660000) Starting CHAP authentication with peer |
| 12:10:40, 11 Jan. | (1505278.660000) PPP LCP Receive Configuration ACK |
| 12:10:40, 11 Jan. | (1505278.650000) PPP LCP Send Configuration Request |
| 12:10:40, 11 Jan. | (1505278.650000) PPP LCP Receive Configuration Reject |
| 12:10:40, 11 Jan. | (1505278.650000) PPP LCP Send Configuration ACK |
| 12:10:40, 11 Jan. | (1505278.640000) PPP LCP Receive Configuration Request |
| 12:10:40, 11 Jan. | (1505278.640000) PPP LCP Send Configuration Request |
| 12:09:49, 11 Jan. | (1505227.450000) PTM over DSL is up |
| 12:09:10, 11 Jan. | (1505189.070000) PTM over DSL is down after 0 minutes uptime |
| 12:08:49, 11 Jan. | (1505167.540000) PTM over DSL is up |
| 12:08:12, 11 Jan. | (1505131.430000) PTM over DSL is down after 25084 minutes uptime |
| 12:08:12, 11 Jan. | (1505131.430000) PPPoE is down after 25083 minutes uptime [Waiting for Underlying Connection (WAN Ethernet 7 - Down)] |
| 12:08:09, 11 Jan. | (1505128.010000) PPP LCP Send Termination Request [User request] |
| 02:04:22, 25 Dec. | ( 133.790000) WAN operating mode is VDSL |
Just gone again. Locked out of work AGAIN.
Ran this just before I was disconnected.
Moderator's note by Dick (Strat): Avoidance of swear filter edited as per Forum rules.
Hiya @andyt1970, I am really sorry that you are experiencing further issues with your service.
I am just running some tests on your line to see if that detects anything, so just a heads up the connection may drop again due to this.
I'll get back to you once I have the results.
I'm really sorry for the issues with the service today, I have tested your line and this has detected an external phone line fault. I've raised this to our suppliers for you and at this point, an engineer appointment isn't needed.
We can expect to have an update within the next 48-72 hours and I'm truly sorry for the inconvenience caused in the meantime.