Can I please have Firmware updates too? I am on .263
1. Brief description of the problem, and how is masquerades itself. What are the symptoms? How frequently does it happen?
I've started having problems with connection from a couple of Windows 10 laptops to the router when they connect on the 5Ghz band. They've been fine for a long time, months actually, then last Wed 15th I started to get drop outs from the router and disconnects. The router refused attempts to reconnect, despite multiple laptop reboots and so the only way to get reconnection would be router reboot. Then, a few hours later, it would disconnect again.
I managed to fix the problem late Thu 16th by switching off the 5Ghz band and only using 2.4Ghz. Also I noticed ethernet cable connectivity works fine too. Obviously, I'd like to make use of the 5GHz band. Especially since this has previously worked fine. On checking my PC logs I noticed that both laptops have recently received a Windows 10 update on 14th and 15th respectively. It was this one https://support.microsoft.com/en-gb/help/4549951/windows-10-update-kb4549951…
2. Do the devices having problems appear to be connected or associated with the hub? Is the hub status indicator normal/blue when the problem occurs?
Yes and Blue
3. Do you have the 2.4GHz and 5GHz channels merged (default setting) or split (different wireless network names)? If the networks are named differently, does the problem only affect the 5GHz network?
Yes, merged. Only 5GHz and only to devices connected to the Plusnet Hub
4. Once the problem occurs is it persistent? Do you have any devices wired to the router and does the problem affect them at the same time?
Yes. No, the devices wired are not effected. It is only the devices connecting on the 5GHz band - to the hub.
5. Are you able to reproduce the problem reliably? Do you think you have a way of triggering it? [for example waking a specific device from power save mode]
Not reliably. The dropouts are unpredictable and sporadic. They sometimes occur hours apart and sometimes days.
6. Is the problem always resolved by rebooting the hub? If so, how long does it take before problems recur?
Yes. Dropouts sometimes occur hours apart and sometimes days.
7. If specific devices are always impacted when problems occur, please provide details of which devices are impacted and which aren't i.e. manufacturer, model, variant and operating system version.
Lenovo Thinkpad X1 Extreme and P43s - Windows 10.
8. Have the devices experiencing problems recently received any patches that might correspond with the time the issue first occurred?
Yes, see above
9. Please provide a description of your home network setup and all devices in use including whether or not you're using any additional switches, Powerline adapters or wireless access points.
Complicated with powerline, WAP's plus many devices including Stereo & TV. But, it is only the laptop devices connected on the 5Gz band to the Hub that have the problem
Kind Regards
