[I've been experiencing this issue for some time, seemingly more frequently with working from home, but only just thought to do a search to see if it's a known problem. And as if by magic, here's a thread describing the exact problem I've been seeing; how often does that happen?]
I'd like to request the "updated" firmware be pushed to my router, please.
I've just set the DHCP lease to 21 days as suggested, and will reboot the router once I finish work this afternoon, then see how long it takes before it happens again.
In the meantime, here's the details of what I've been experiencing:
- Brief description of the problem, and how is masquerades itself. What are the symptoms? How frequently does it happen?
I usually notice that the internet connection over the 5GHz wifi gets slower and slower, eventually reaching the point where DNS requests time out. It seems to happen once or twice a week. I'm not sure how long it's been a problem, but I've only really started noticing it since working from home before the lockdown started.
- Do the devices having problems appear to be connected or associated with the hub? Is the hub status indicator normal/blue when the problem occurs?
The devices appear to be connected to the hub, but lose connectivity. Some (e.g. Android device) will switch over to the 2.4GHz network automatically as the loss of internet connection is detected. Some that know about the 2.4GHz network (MacBook Pro) will stubbornly remain connected to the almost-useless 5GHz network, and can't even open the router's webpage.
The hub status indicator is always the normal blue when the problem occurs.
- Do you have the 2.4GHz and 5GHz channels merged (default setting) or split (different wireless network names)? If the networks are named differently, does the problem only affect the 5GHz network?
The networks are named differently. The problem only affects the 5GHz network.
- Once the problem occurs is it persistent? Do you have any devices wired to the router and does the problem affect them at the same time?
The problem appears to be persistent once it occurs, as far as my patience allows. All wired devices are unaffected.
- Are you able to reproduce the problem reliably? Do you think you have a way of triggering it? [for example waking a specific device from power save mode]
I cannot reproduce the problem reliably.
- Is the problem always resolved by rebooting the hub? If so, how long does it take before problems recur?
The problem has always been resolved by rebooting the hub. It usually recurs within about a week, but is unpredictable.
- If specific devices are always impacted when problems occur, please provide details of which devices are impacted and which aren't i.e. manufacturer, model, variant and operating system version.
All devices connected to the 5GHz network are impacted, including the following:
MacBook Pro (13-inch, 2018), macOS Catalina 10.15.5
Google Pixel 2 XL, Android 10
Amazon Echo Dot (2nd generation)
- Have the devices experiencing problems recently received any patches that might correspond with the time the issue first occurred?
Not that I'm aware of
- Please provide a description of your home network setup and all devices in use including whether or not you're using any additional switches, Powerline adapters or wireless access points.
MacBook Pro
MacBook Air
Lenovo laptop
Android devices (4?)
Raspberry Pi (2)
Synology DS212j
Amazon Echo Dot
Amazon Echo Show
D-Link Powerline adapters
Netgear GS105Ev2 switch
