Hub One - 5GHz WiFi issue
FIXED
@DrWinstonOBoogi wrote:
Hi @bobpullen ,
Just to let you know I`m still gettting the same `connected - no internet` and disconnects , after one week on the new firmware. Two of us at home using VPN for work, one ethernet cabled , one WiFi. Only the WiFi connection has problems.
Sorry to hear you're still having problems. I did wonder at the time whether or not your issue was related given that you were experiencing problems with the 2.4GHz radio and were unable to resolve the issue by disabling 5GHz. Guessing you've swapped the device out now as not online? By the way, I'm not sure if this is you rebooting the router but your physical Internet connection seems to be dropping, but only during the week (grey bars below).
@rshill1973 wrote:
Thanks for pushing the update @bobpullen
Unfortunately it hasn't made any difference. The signal strength/range is still pretty poor to variable. As before, laptops, etc are connecting to the 2.4GHz channel, but our iPhones 6 barely maintains a connection to either channel. The 5GHz channel in particular is very unreliable.
We have an engineer coming to look at a separate issue on Tuesday 4th. I don't think the two issues are connected, but I can update later in the week, after the visit.
Again, sorry to hear things are still flaky. Looking at your network, the devices currently connected all seem to have a fairly strong Wi-Fi strength. Might be an idea to 'forget' then reconfigure the wireless connection on affected devices. You could also try renaming the 5GHz network to something else so you can tell your iPhones to explicitly connect to it, rather than deciding themselves which of the two radios to use. Remember though, the 5GHz channels do not reach as far due to the shorter wavelength. There's a suggestion here that might be worth bearing in mind too.
You mention that the two issues aren't connected, however your Internet stability was looking pretty bad prior to the engineer visit! Definitely won't have been helping perceptions.
@Sarmstr7 wrote:
Would I also be able to get the update pushed to my router? I keep having to reboot it every few days as the speed drops to about 23 mbps down, after restarting it the speed picks back up to 71 as normal. My devices don't get kicked but some do end up switching themselves to the 2.4GHz band.
EDIT: This also happened on the first Hub One I had, I was sent a new one and the exact same problem has been happening so I don't think it's the router itself
Slow speed on the 5GHz radio is a different problem that's being discussed here. The software update being pushed to folk in this thread will not help improve this.
@annamariamuller wrote:Are you aware of any macOS Catalina 10.15 specific issues with 5 GHz connectivity? Googling shows anecdotal evidence that I'm not alone with this issue.
Do you have any other suggestions for me to try? Due to this being my work machine, I can't downgrade to an earlier version of macOS.
No, not aware of any Catalina issues. I have a Macbook Pro here running Catalina that's connects without issue to the 5GHz radio (SSID's are merged). I assume the device connects to the 2.4GHz radio successfully? As far as suggestions go, then there's a way to clear out network-related system configuration files so they're recreated from scratch. Might be worth giving that a shot? You should be able to find a guide on Google, although worth bearing in mind that I've never personally done this before so can't speak for its success.
@leedsol wrote:
Hi @bobpullen we have also switched to plusnet after having no other issues with tt and are finding the firmware 263 is knocking us off and we have to manually reconnect via the router admin. Can I be added for a solution to be rolled out to please
what do you mean 'having to reconnect via router admin'? One of your routers (serial ending '130') is not configured correctly in our hardware management platform. I've corrected that now but it could explain why you were having to repeatedly reconfigure the router.
Router configuration aside, your physical broadband line was not performing very well at all at the time you posted. Seems better now though.
@HKafemanPC wrote:
BUT one thing I spotted was that my 5GHz devices (2 off Samsung Galaxy phones) are not shown in the Home Network Devices or DHCP Table now, though they are working and active! I think they were shown on the Devices earlier, but they are set to Static IP addresses (due to the DNS issue I had some time ago - which has only reoccured once or twice in the last year), so would not show in the DHCP Table!
One more question - I spotted that my 5GHz WiFi does not have "WPA2 Only (Recommended)" set - Should it be?
Meanwhile, some of the posts about the new 273 Firmware update seem to say it is faster on Wifi. Is that correct?
There are some known issues with connected devices not appearing in the Network Map in the GUI. It has been fixed in development but it's on the back-burner for deployment until we've got on top of some of these Wi-Fi issues.
You should definitely have WPA2 selected, as the only other option is 'none' which would leave you with a partially unsecured Wi-Fi network 🤔
I've pushed the remedial build to your router but worth noting that there's nothing in it that I would expect to lead to an increase in speeds. You'll need to reboot to apply the changes.
@simoncrnfrth wrote:
Once i've sent this message the Plusnet router will be brought back into use and i will monitor it again. I never experienced any issues with .280 the whole time i was using it. I can give you a update a little further down the line if required?
Yes, that would be useful. Let me know how it goes 🙂