- Brief description of the problem, and how is masquerades itself. What are the symptoms? How frequently does it happen? - Multiple times per day, your post was a perfect summary of the issues. We see all the symptoms.
It's not for me personally. I'm working for an IT company and we send out new Dell laptops to the employees. This one employee has had problems connecting his laptop to his router which is a Plusone hub on the .263 firmware. The problem is that some devices work fine and some have proper issues. Not getting more then 1Mb up/down when connected. It doesn't matter at what band (2,4 or 5Ghz) the problem persist. Putting in a LAN cable solves it but that defeats the purpose of using a laptop which needs to be used remotely and everywhere in the house. Rebooted the device many times, sometimes is looks like it's going alright but then all of the sudden drops back to poor connection again. So you could say its a constant problem.
We first thought it was the Dell laptop but that device is connecting fine with cellular data, LAN and other WiFi networks so it's must be a protocol issue of some sort.
- Do the devices having problems appear to be connected or associated with the hub? Is the hub status indicator normal/blue when the problem occurs? Hub status is normal and a device that is ethernet connected continues working.
The connection is there it's only terrible slow. I can't even create a TeamViewer session on WiFi (either bands). LAN works fine the whole time, no problems with LAN. Not sure about the status indicator on the device.
- Do you have the 2.4GHz and 5GHz channels merged (default setting) or split (different wireless network names)? If the networks are named differently, does the problem only affect the 5GHz network? Merged. (Although having read the post I have now split them and disabled 5G. Will happily post an update in a day or two)
Tried merging and seperating, problem occurs on both stages.
- Once the problem occurs is it persistent? Do you have any devices wired to the router and does the problem affect them at the same time? Wired device is fine. Wifi devices do come back, sometimes after just a few seconds, sometimes not and I need to reboot.
Nope, other devices are fine like the phone. Ran multiple speedtest (even from further away then the Dell laptop) and those devices seem to have no problem.
- Are you able to reproduce the problem reliably? Do you think you have a way of triggering it? [for example waking a specific device from power save mode] I haven't managed to spot any trigger in the couple of months we've had it.
It's a constant problem so yes.
- Is the problem always resolved by rebooting the hub? If so, how long does it take before problems recur? Yes, always resolves it, sometimes then runs for a couple of hours, sometimes only for minutes.
I did not yes succesfully "solve" the problem for more than 10mins.
- If specific devices are always impacted when problems occur, please provide details of which devices are impacted and which aren't i.e. manufacturer, model, variant and operating system version. Mostly seen on HP Probook running Windows 10 as this is my work laptop so the one most connected.
Dell Latitude 5410, Windows 10 Pro 20H2 latest update. (19042.928).
- Have the devices experiencing problems recently received any patches that might correspond with the time the issue first occurred?
No.
- Please provide a description of your home network setup and all devices in use including whether or not you're using any additional switches, Powerline adapters or wireless access points. Powerline adapter in use since the issue appeared so that I can ethernet to my loft space where I work. Otherwise standard wifi network.
No other network devices then the Plushub one.
All devices on WiFi untill this Dell came in, now he needs to use it on LAN.
I would really love if somebody could push the beta to his device just to see if it solves anything. if it does you know you need to look for the changes made in the software update.
Thanks.
