Hub One - 5GHz WiFi issue

[#1]

I'm currently on 4.7.5.1.83.8.263 and having issues with the 5ghz broadband dropping out. A couple of devices which use the 5GHz just keep failing the authentication. Disabling the 5GHz they connect fine or rebooting the router fixes it for a while.

Could I have a firmware update?

[#2]

@bobpullen - that fix seems to have worked for us, thank you 😀

[#3]

Looking good here Bob. Only with Plusnet 3 weeks but that's the first time I've had over a day without restarting. 🤞🏼
Away now for a few days but any change I'll let you know

Thanks again

[#4]

@kapogiane that's been done for you. You'll need to power your router off/back on to apply the update.

[#5]

I have had the same issue as everyone else for the past 3 days. Been told I need an engineer and will cost £65 if don't find any issue so would be grateful if could update my firmware as well and will PM you (although not letting me have to option right now as I'm new on here)

[#6]

@samantharowley - all done

[#7]

As everyone else also says, thank you

[#8]

@bobpullen - It's been three and a half months now since you pushed the update, and I am happy to report I've not experienced a single occurrence of this issue!  All seems well - Excellent stuff!  Thanks again!

[#9]

@bobpullen I'm on Software version 4.7.5.1.83.8.263 and seeing many of the symptoms described here. Can I get the software update please?

[#10]

@bobpullen Can I please have the firmware update

Currently running Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

[#11]

@disgruntled & @Fiveoneten - that's been done for you. You'll need to reboot your hubs to apply the update.

[#12]

@bobpullen Thank you!

[#13]

@bobpullen Also suffering from the issue here, please can I have the fix?  

Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

[#14]

@bobpullen   Hi Bob can you add me to the list to be updated please 🙂

Same issue with 5Ghz network

[#15]

@bobpullen thanks. This seems such a common problem should the update be rolled out to all users?