Hub One - 5GHz WiFi issue

[#1]

Hi Bob, I've been having problems with the 5GHz connection for a over a month now, bands are seperate.

May I request the Firmware update.

Current FW version: Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated Unknown

[#2]

Hi @bobpullen, thanks for pushing the update and for the informative reply. I reset my router and split the bands the other day, and noticed that my Fire stick (connected to 5GHz) had disconnected again last night when I went to use it. It had the usual error where it was connected to the wifi but not to the broadband. Could there be any other issues with my connection/router?

[#3]

@bobpullen

Hi Bob,
Connection stability is much improved after the update and speeds have significantly improved.

Thanks,

Steve

[#4]

Hi Bob,

I appear to be having this issue with my router. Please can the update be pushed to it?

Thank you
TS

[#5]

@cwurley @linesben @M3SNU-Steve @MSONet @Tsmith2021 - I've just pushed the update your way. You'll need to restart your routers to apply it. Hope it helps.

@TimUK wrote:

Hi @bobpullen, thanks for pushing the update and for the informative reply. I reset my router and split the bands the other day, and noticed that my Fire stick (connected to 5GHz) had disconnected again last night when I went to use it. It had the usual error where it was connected to the wifi but not to the broadband. Could there be any other issues with my connection/router?

Your underlying connection looks stable, and I'm not aware of any residual issues with the latest build that would affect 5GHz connectivity. If the firestick isn't in close proximity to the router then you might benefit from having the bands merged so it can flip back to 2.4GHz if it needs to.

[#6]

Hi,

I've recently switched Hub Zero to Hub One and seem to be experiencing similar issues. Could I get the firmware updated as well please?

Thank you

[#7]

@DeeS - done. you'll need to restart your router to apply the update.

[#8]

Thanks Bob, my connection seems to be stable this morning.

With so many customers experiencing this issue I am wondering why the update isn't being sent out to all customers? It took me a while to find this thread and I can't help wondering how many people out there have this issue with no idea how to fix it.

Cheers

[#9]

@Tsmith2021 - the update is being sent out to all customers.

[#10]

Hi @bobpullen

As way of update since the 289 update. Both me and the Mrs phones have had several connection issues with our phones and her tablet.

The connection drops on several devices. Hers more than mine. She says her devices are unable to connect to the Internet. I check mine when connection is lost. The phone(Samsung) says unable to connect and also says unable to obtain ip address.

Our nowtv stick seems more stable in connection since the update, however.

The two bands are not separated at this point.

[#11]

Hi @bobpullen 

I have restarted the router but the firmware seems to be unchanged (4.7.5.1.83.8.263) as are the connection issues... Do you mind having a look, please?

[#12]

@bobpullen 

Hi Bob,

I've lost Wifi connection last night again, whilst immobile. The router log just shows the lost connection, but no visible trigger before (previous message 30min before).

22:51:09, 25 Jun.

(1557409.520000) Device disconnected: Hostname: Galaxy-​Tab-​A IP: 192.168.1.75 MAC:

Then I tried to go from 5GHz to 2.4GHz, which change the IP of the device (the log starts at the bottom):

22:52:24, 25 Jun.	(1557484.410000) Lease for IP 192.168.1.65 renewed by host Galaxy-​Tab-​A (MAC ). Lease duration: 30240 min
22:52:24, 25 Jun.	(1557484.410000) Device connected to ath00: Hostname: Galaxy-​Tab-​A IP: 192.168.1.65 MAC:  via  Lease time: 30240 min. Link rate: 48.9 Mbps
22:52:24, 25 Jun.	(1557484.330000) Lease requested
22:52:23, 25 Jun.	(1557483.670000) Lease for IP 192.168.1.65 renewed by host Galaxy-​Tab-​A (MAC ). Lease duration: 30240 min
22:52:23, 25 Jun.	(1557483.670000) Device connected to ath00: Hostname: Galaxy-​Tab-​A IP: 192.168.1.65 MAC:  via  Lease time: 30240 min. Link rate: 54.3 Mbps
22:52:23, 25 Jun.	(1557483.600000) Lease requested
22:52:20, 25 Jun.	ath00: STA  IEEE 802.11: Client associated
22:51:09, 25 Jun.	(1557409.520000) Device disconnected: Hostname: Galaxy-​Tab-​A IP: 192.168.1.75 MAC:
22:29:47, 25 Jun.	(1556127.470000) Lease for IP 192.168.1.64 renewed by host G6 (MAC ). Lease duration: 30240 min

Is the fact that the lease is requested twice indicative of an issue?

On other parts of the log, I've also found this:

20:08:25, 25 Jun.	(1547645.140000) CWMP: session closed due to error: Timeout
20:07:54, 25 Jun.	(1547615.110000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
20:07:52, 25 Jun.	(1547612.600000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
20:07:52, 25 Jun.	(1547612.590000) CWMP: Session start now. Event code(s): '2 PERIODIC'
20:07:52, 25 Jun.	(1547612.300000) CWMP: Initializing transaction for event code 2 PERIODIC

Do you know what it could be?

Thanks,

[#13]

Hi Bob'

Thanks for your brilliant post and all your efforts. I have constant wifi drop outs with various devices, running 3 laptops, 1 desktop, 3 phones a couple of tablets. It's mainly the laptops and desktop where the drop outs are noticeable, sometimes wifi is lost for only seconds other times it's minutes before it comes back. signal received on laptops shows as being around 80%+.

I've tried splitting 2.4 and 5 ghz, I've switched off 5ghz, I've downloaded a wifi analysers app and changed channel to avoid other APs, I also have a small TPLINK AP which I connected to the Hub as an additional AP on a channel far enough away so as not to interfere with the Hub. I only have one laptop connected through the TPLINK whilst experimenting, but it does seems to keep the internet whilst a second laptop running wifi from the Hub looses wifi contact with the Hub. problem is the TPLINK signal is weaker and my desktop won't retain that signal.

Do you think the firmware upgrade will help and if so can I get it please?

Rob

[#14]

@bobpullen is there any chance that the firmware update could be pushed to our router, trying to set up a new PC but can't get it online, which is immensely frustrating, all our other devices are fine (although we experience quite a lot of brief drop outs from time to time) and our firmware shows as  Software version 4.7.5.1.83.8.263 | Last updated 26/03/19 

Surely this should have been sorted ages ago as the posts go back to 2019! It's taken me a long time to find this thread. 

[#15]

I also need this updated as it's a nightmare trying to work from home with remote working. Can this firmware update be pushed through please. I would greatly appreciate it.