Hub One - 5GHz WiFi issue
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Re: Hub One - 5GHz WiFi issue
07-08-2021 7:56 PM
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Yes I’m on 4.7.5.1.83.8.263.
None of my devices can connect to the 5Ghz frequency. It says password not recognised even though it’s the same password as the 2.4ghz frequency- which I’ve checked.
Re: Hub One - 5GHz WiFi issue
07-08-2021 8:10 PM
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Ah OK, there is an upgrade being rolled out, but not sure how long it will take, or your post may be spotted and your router will get updated manually.
Re: Hub One - 5GHz WiFi issue
07-08-2021 8:12 PM
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Thanks, just seems odd they have been handing that out for over 12 months but only to select people. Disappointing start to my plusnet contract.
Re: Hub One - 5GHz WiFi issue
07-08-2021 8:34 PM
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Not everyone is affected, else I am sure they would do it sooner. I guess you are a unlucky one.
Although it is based on the BT HH5, it is not the best router, depending on your previous supplier you may be able to use that router - PN username and password is all that is needed. BT Hub 6 is a popular and cheap replacement.
Re: Hub One - 5GHz WiFi issue
09-08-2021 1:25 PM
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@ckkjkb21 @durvin @jochapple @jcj01 @chimpie @CT1610 & @Caesar73 - I've pushed an update to your respective devices. You'll need to power your hubs off/back on to apply it. Hope it helps.
@Ashpork - Have you swapped your router out for another model? It doesn't seem to be online at the moment (or if it is, I can't communicate with is for some reason).
In way of a general update, about 50% of devices in the field have been upgraded now. We've hit a bit of an unexpected delay though that means the remainder may still take another month or two to work through (we were hoping to be complete this month).
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One - 5GHz WiFi issue
09-08-2021 4:41 PM
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Re: Hub One - 5GHz WiFi issue
09-08-2021 4:48 PM
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Thanks @bobpullen Firmware has upgraded and devices are happily connected. Hopefully they'll stay connected now.
Re: Hub One - 5GHz WiFi issue
10-08-2021 10:05 AM
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@Ashpork - tried again, but guessing the BT hub is back in situ.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One - 5GHz WiFi issue
10-08-2021 10:24 AM
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Re: Hub One - 5GHz WiFi issue
10-08-2021 10:40 AM - edited 10-08-2021 10:42 AM
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Lucky you, most of us have had to buy one from auction sites. Have you set up your HH6 for Plusnet? If you have, you won't need the upgrade. If you haven't, the HH6 won't work so follow Baldrick's guide https://community.plus.net/t5/My-Router/Using-the-BT-Smarthub-6-on-a-Plusnet-Account/td-p/1587673
Re: Hub One - 5GHz WiFi issue
10-08-2021 10:58 AM
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@bobpullen Back up with PN router now. I had some work appointments this morning that I didn't want to risk going wrong so reverted to the BThub for those.
@Longliner I'd rather know I've got a product from this supplier that's reliable/works. I've had line issues in the past at this house (largely due to the two cabs my phone lines routes through to the exchange getting flooded), so to avoid any issues with PN support team because I'm not running their equipment, I'd rather run their equipment.
Plus, I could do with the money from selling these BT hubs. I actually found two up in the attic, and am told my box of "just in case" cables/bits is too big and needs reducing.
Re: Hub One - 5GHz WiFi issue
10-08-2021 11:09 AM
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OK, I understand. You do know that the Hub One is basically a HH5 and that the HH6 offers much better performance? My wifi is easily 20% better and connection is faster. I keep the Hub One as a spare. There are many PN customers on HH6 and PN does not seem to be concerned about it -- witness the hundreds of posts on this forum. Realistic HH6 prices were about £5-£25 last time I looked. I too have been ordered to reduce my stock of 'just in case' items!
Re: Hub One - 5GHz WiFi issue
10-08-2021 11:52 AM
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Re: Hub One - 5GHz WiFi issue
11-08-2021 10:04 PM
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Hi @bobpullen , please could you update my router too? I'm now having the same issues with 5GHz. Thank you! 🙏
Re: Hub One - 5GHz WiFi issue
13-08-2021 7:15 PM
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I haven't posted on this thread for ages as I was given a BT HH6 last Autumn and have been using that since then. However, having seen that there's a general update being pushed out I thought I'd connect my Hub One again to see if and when it gets updated. I had one of the earlier updates pushed to me, so my Hub One is running version .273 firmware. I don't know if that will make any difference to the current update, but my Hub One with .273 didn't have problems with 5GHz so I don't really mind how long it takes.
I'll check whether I can spot any difference in WiFi performance, but I didn't have any big problems with WiFi range or speed before so I may not see any change.
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