Hub One - 5GHz WiFi issue

[#1]

I just used support@plus.net and headed it as 'Complaint'. I told them that it was a known problem since March 2019 and that I had purchased a new BT router and I wanted to be reimbursed. I guess that the fact that is was a BT router it made it a little more palatable. It is still cheaper for them to refund on demand than replace 1,000s of faulty hubs. Good luck

[#2]

Hi Bob,

I have just come across this post and it may be the answer to the 5ghz problems I have been having? 

I have been scratching my head for a while before I found this post.

Please can you schedule me for a firmware upgrade?

first 6 digits of mac 786559

sn# NQ93302203

Thanks,

Barry.

[#3]

I would like to receive the router firmware upgrade to resolve issues I have been having

My s/w version is  4.7.5.1.83.8.289.1.1

Username jfallows48

Please let me know if further information required

[#4]

@jayef You are on the current firmware release.

[#5]

@jab1 

Does that mean I should be able to use 5GHz wifi without any problems?

[#6]

It does, AFAIK. But if you are still having problems, I would create your own topic with the details.

[#7]

Given I'm now experiencing regular cutouts and I've no idea what else to do to fix it, I wonder if plusnet would just credit our bills with the amount given to @Iandfisher for their new router? Easier and faster than sending in a receipt and to me an acceptable fix - I'd just go out and buy a new router if I knew PN would pay for it this way.

[#8]

Hello,

My software version is 4.7.5.1.83.8.263 and reading other threads on here it appears the latest update is 4.7.5.1.83.8.289.1.1.

Can someone please tell me how I can update please as the new router hasn't improved things for me at all with dropouts etc,etc.

Thanks in Advance.

[#9]

---

@Iandfisher wrote:

I just used support@plus.net and headed it as 'Complaint'. I told them that it was a known problem since March 2019 and that I had purchased a new BT router and I wanted to be reimbursed. I guess that the fact that is was a BT router it made it a little more palatable. It is still cheaper for them to refund on demand than replace 1,000s of faulty hubs. Good luck

---

Thanks, I've just sent an email off so I guess we'll see what they say!

For anyone else reading - I picked up a BT Smart Hub 2 from eBay for ~£20 and installed it last night; it's clearly a better piece of hardware (you can tell literally just by looking at it!) and seems to have completely resolved my Wi-Fi woes. I'd recommend not bothering with PN's firmware update (since it doesn't work) - just cut out the middle man and get yourself a new router.

Plusnet, if you're reading this - stop providing substandard hardware. You might be saving a few quid, but you're damaging your business and reputation.

[#10]

So my broadband is dropping out again most days and I'm sick of it. ITs ok having cheap broadband but if it never works properly there's no point having it. Anyone know of a decent broadband supplier?

[#11]

Took a month to push, im finally on Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 29/09/21

[#12]

@bobpullen I'm only on 289 can you push mine uptown the 289.1.3 please.

[#13]

Aware that I've not been around much recently - Really sorry.

I'll try and spent some time over the coming days reading back through what I've missed and applying any updates that are overdue. 

Appreciate everybody's patience.

[#14]

Woah. So we have another firmware.

Instead of 289.1.1 it is now 289.1.3.

Plusnet, come on, just some communication on this. Even if it is we have found a minor adjustment that we hope will resolve the issue so we are pushing 289.1.3.

Instead, I suspect, many like me will have noticed some one posting a different firmware version.

This is now 3 or 4 attempts to resolve the issue with new firmware

If it is not another attempt to resolve the 5ghz issue but something else please could you let us know. A simple Web page with all the firmware versions with a change log.

If a typo by the poster then my apologies plusnet.

[#15]

Thanks @bobpullen .