Hub One - 5GHz WiFi issue

[#1]

@bobpullen many thanks for that!!

[#2]

@bobpullen - they're clearly not paying you enough Thanks for the prompt action & on-point yet professional responses in the face of overwhelming negativity / frustration.

My router now reports: 

Software version 4.7.5.1.83.8.263 Last updated 07/10/21

For the benefit of others, this is because I've received the update (today) but have not yet rebooted the router.

I'll reboot it on the way to bed, and monitor for a while.

[#3]

Hi Bob have rebooted seems ok.will check out tomorrow.

[#4]

@bobpullen is it possible to update an offline router to the latest firmware i.e. sending me the file and updatiung via ssh? I am using it as a wifi connection point (which is then connected by ethernet back to the router in my kitchen) in my lounge and it has the dreaded 5ghz issue.

It's current firmware is 'Software version 4.7.5.1.83.8.259'

[#5]

@sp0oner73 - afraid not.

If you are able to temporarily re-instate it as the main gateway, then I can push the update.

[#6]

@bobpullen ok thanks for confirming. I will have to do that then, will first make sure it's connecting out then reply on here so will try it tomorrow if you are about.

[#7]

Hi @bobpullen ,

Many thanks for that - unfortunately after a couple of restarts, I'm still not picking up the update (Still showing as Software version 4.7.5.1.83.8.263 Last updated Unknown).

Does it take a bit of time to come through? I can try again tomorrow if so. My serial number is +081441+NQ11447249 if needed.

Cheers!

[#8]

May I also have the update?

I'm on "Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 19/02/19"

Thank you,

John Samuel

[#9]

Many thanks @bobpullen  rebooted and updated. 👍

[#10]

Thanks Bob will restart 👍🏽

[#11]

Thanks so much @bobpullen , this looks like a mammoth task for you. Hopefully this will work! 🤞

[#12]

@simplesamf try once more.
@sp0oner73 yes, I'll be checking in tomorrow.

[#13]

---

@gramachree wrote:

May I also have the update?

That's been done John. You'll need to restart your hub to apply the update.

[#14]

Thank you Bob. All systems go. 

Many thanks for all that you do. 

stuart

[#15]

Thank you very much, Bob.

"Plusnet Hub One | Software version 4.7.5.1.83.8.289.1.3 | Last updated 08/10/21"