Hub One - 5GHz WiFi issue
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Re: Hub One - 5GHz WiFi issue
10-11-2021 11:19 AM
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Thankfully I found this thread before shelling out for a new router.
Current on Software version 4.7.5.1.83.8.263. Can an update be sent to my router please?
I've already extended the lease tome to 21 days but i'd like to avoid this issue in the future if at all possible.
Re: Hub One - 5GHz WiFi issue
10-11-2021 1:30 PM
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Hi @bobpullen
Can I have the latest update, having problems with the 5 Ghz channel.
Serial Number: +081441 +NQ1040911
Software version: 4.7.5.1.83.8.263
Last Update Unknown
Regards
Re: Hub One - 5GHz WiFi issue
10-11-2021 2:00 PM
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Re: Hub One - 5GHz WiFi issue
10-11-2021 3:54 PM
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@bobpullen It's stable so far - VPN up all day which I couldn't get near with 5GHz turned on before. Thanks!
Re: Hub One - 5GHz WiFi issue
10-11-2021 8:48 PM
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Hi @bobpullen
Can I have the latest update too, I am having problems with the 5 Ghz channel.
Serial Number: +081441 +NQ12373524
Software version: 4.7.5.1.83.8.263
Last Update Unknown
thanks!
Re: Hub One - 5GHz WiFi issue
10-11-2021 9:19 PM
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Dear Bob, there are now 187 pages on this thread, you keep saying you can’t reproduce the issues in the lab, you clearly seem to have found a solution in the latest firmware release. Anyway what I wanted to say was, now you know this , why are Plusnet still sending out routers that have the old firmware it’s madness, your customers are sick of the issue, I myself have brought a new router I was fed up with the issues on the old one. Personally I think Plusnet should reduce my bill to cover the cost of this, but they can’t, it would open the flood gates. I have been with Plusnet since 2002, but this has seriously tested my loyalty. Just sort it out, it has been going on to long, use a different router stop sending out ones that are going to fail. @bobpullen
Re: Hub One - 5GHz WiFi issue
10-11-2021 9:51 PM
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Re: Hub One - 5GHz WiFi issue
10-11-2021 9:54 PM
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Thanks for the info
Re: Hub One - 5GHz WiFi issue
10-11-2021 9:57 PM
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Re: Hub One - 5GHz WiFi issue
10-11-2021 11:18 PM
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Anyone else stuck with the proven inept Plusnet router is to buy a homehub 6 and get Plusnet to cover the cost, as has been proven to be effective by a few people on here.
Anyway farewell and good luck but I will not be back to Plusnet again!
Re: Hub One - 5GHz WiFi issue
10-11-2021 11:32 PM
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Very sad to read this, I suspect you are not the first or the last to jump ship for that reason. Plusnet are a great ISP but this is issue could seriously damage confidence. For god sake sort it.
Re: Hub One - 5GHz WiFi issue
11-11-2021 5:58 AM
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Re: Hub One - 5GHz WiFi issue
11-11-2021 6:29 AM
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Hi @bobpullen.
Thanks for the message. I restarted around 2 weeks ago. Do you know if the update was pushed successfully as currently still have 5g turned off so I can use the wifi? Will test if so.
Thanks for the help on this.
Re: Hub One - 5GHz WiFi issue
11-11-2021 9:36 AM
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Can anyone advise if there is a specific time window when firmware updates are pushed out to the router?
I ask because I reverted back to using an old BTHH5A some 6 days ago in order to overcome the 5GHz issues. As such, BobP has indicated that my Plusnet Hub One has been earmarked to have a firmware update and rather than just revert back to using it full time, I'd like to connect it to the network when the update is likely to occur, e.g. early hours of the morning when I'm not using it. I'm happy to do the swap over the coming nights until the update has taken place.
Re: Hub One - 5GHz WiFi issue
11-11-2021 5:30 PM
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OK, I thought I'd try and hold out and see if the general rollout reached me soon, but no sign:
Plusnet Hub One | Software version 4.7.5.1.83.8.263 | Last updated 27/03/19
I've had enough of rebooting my router every few days - @bobpullen can the latest firmware be pushed to me, please?
My contract is up in a couple of months, so I'll need this issue resolved for me if there's to be any prospect of my renewing.
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