Hub One firmware push required
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Re: Hub One firmware push required
11-05-2022 7:32 PM
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Log shows it’s completed the download ok.
Rebooting later tonight after everyone else has finished with the net for the day.
I will keep you posted on how it turns out....
Watch this space, as it were.
Re: Hub One firmware push required
12-05-2022 2:01 PM
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So must be something particular with the new firmware and my TP-Link.
Re: Hub One firmware push required
12-05-2022 3:43 PM - edited 12-05-2022 3:46 PM
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How bizarre.
I can't think of any changes that are likley to have affected the functionality.
I've a feeling the hub will upgrade again on its own accord at some point, so worth keeping an eye out when it does.
Let me know if the situation reverts.
Edit: I wonder if any other Community folk are using a Hub One and have an old BT Openreach VDSL modem lying about that they'd be willing to try with. I don't have easy access to a copper line at the moment.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One firmware push required
12-05-2022 4:17 PM
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I know where I can get a BT modem from, but not for a couple of weeks!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
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Re: Hub One firmware push required
12-05-2022 4:43 PM - edited 12-05-2022 4:46 PM
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Yeah @bobpullen
My sisters account is the PlusNet account I 'manage', I say 'manage' which is a misnomer. Basically it just means moan on these forums 😀
She can't get Branson Media, so her ADSL is the best she can get.
I am sure she has one in her shed, I can pop over there tomorrow and have a look.
Re: Hub One firmware push required
13-05-2022 10:07 AM
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I have a few in the office but I'm not expecting to be in until next Friday. Assuming I remember, I'll also try replicating the issue myself. Granted, it's not a TP-Link modem - but it's a start.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One firmware push required
13-05-2022 2:50 PM
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No sign of the .289 firmware being downloaded. CWMP appears to be having a problem connecting with a “WGET other error”
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