Hub One firmware push required
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Re: Hub One firmware push required
11-05-2022 7:32 PM
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Log shows it’s completed the download ok.
Rebooting later tonight after everyone else has finished with the net for the day.
I will keep you posted on how it turns out....
Watch this space, as it were.
Re: Hub One firmware push required
12-05-2022 2:01 PM
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So must be something particular with the new firmware and my TP-Link.
Re: Hub One firmware push required
12-05-2022 3:43 PM - edited 12-05-2022 3:46 PM
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How bizarre.
I can't think of any changes that are likley to have affected the functionality.
I've a feeling the hub will upgrade again on its own accord at some point, so worth keeping an eye out when it does.
Let me know if the situation reverts.
Edit: I wonder if any other Community folk are using a Hub One and have an old BT Openreach VDSL modem lying about that they'd be willing to try with. I don't have easy access to a copper line at the moment.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One firmware push required
12-05-2022 4:17 PM
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I know where I can get a BT modem from, but not for a couple of weeks!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Hub One firmware push required
12-05-2022 4:43 PM - edited 12-05-2022 4:46 PM
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Yeah @bobpullen
My sisters account is the PlusNet account I 'manage', I say 'manage' which is a misnomer. Basically it just means moan on these forums 😀
She can't get Branson Media, so her ADSL is the best she can get.
I am sure she has one in her shed, I can pop over there tomorrow and have a look.
Re: Hub One firmware push required
13-05-2022 10:07 AM
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I have a few in the office but I'm not expecting to be in until next Friday. Assuming I remember, I'll also try replicating the issue myself. Granted, it's not a TP-Link modem - but it's a start.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Hub One firmware push required
13-05-2022 2:50 PM
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No sign of the .289 firmware being downloaded. CWMP appears to be having a problem connecting with a “WGET other error”
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- Hub One firmware push required