Hub Two Manager Event Log Filtering doesn’t work sometimes

[#1]

Q1 - Hub Two Manager Event Log Filtering doesn’t work sometimes.

Normally I expect to see maybe 6 pages of events when I select the WAN filter but today it showed 172 pages and included non-WAN events. The filter did not work. The solution was to close the Plusnet Hub Two Manager and open it again. Select WAN filter and this time it was okay.

Q2 - Also the event times seem to change. Only by a few seconds but why does it happen at all? I look at an event one day and the same event a few days later and the event time may have changed from hh:mm:08 to hh:mm:03.

Are these things normal?

[#2 · Accepted solution]

Hi @Madeleyite 

I have seen the issue with the filtering not always working, but never found the circumstances it happens, regarding the time shift in seconds can't say I've noticed that.

In most cases I usually export the event log and search through the CSV file for error the string, I find it easier than scrolling through endless pages.

Do you have a problem today as I see two WAN connection messages

WAN connection WAN2_INTERNET_PTM disconnected.[ERROR_NO_CARRIER]

Dan

[#3]

Thanks for the exporting as csv tip.

Yes there were 2 'DSL link down' events this morning. Don't know why. The hub showed orange before turning blue again.

At this point not too much of a problem but time inbetween dropouts seems to be reducing. See photo.

[#4]

Although you've had a few DSL link down recently, they may not be regular enough for investigation yet. Some folk may disagree.

For a reliable broadband band connection you require a noise free phone line, to test for noise dial 17070 and select option 2 quiet line test once prompted. This test is best performed in the test socket using a corded phone.

I have found in the past the Openreach Master Socket 5C with a MK4 faceplate can introduce noise to the line due to poor seating. Reseating the faceplate can resolve the issue.

If the connection become more regular I'd raise a fault.

Dan.