Hub Two - no 5GHz WiFi
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- Hub Two - no 5GHz WiFi
20-09-2023 10:40 PM
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I just recently got my Hub Two. The configuration is pretty straightforward. The only thing I didn't manage to get working is 5GHz WiFi. I see it turned on in the manager but my devices do not see it available.
I know my devices see 5GHz networks in general since they see a Plusnet 5GHz network from my neighbor all the time.
Any ideas?
Thanks!
Fixed! Go to the fix.
Re: Hub Two - no 5GHz WiFi
20-09-2023 10:56 PM
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the Hub2 has a combined SSID, with no separate 5Ghz band.
Re: Hub Two - no 5GHz WiFi
20-09-2023 10:57 PM
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How are you determining that your devices don't see it available? The Wi-Fi network name for the 2.4GHz and 5GHz networks is common.
What devices are we talking about?
Bob Pullen
Plusnet Product Team
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Re: Hub Two - no 5GHz WiFi
21-09-2023 7:26 AM
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Or "no separate 5Ghz band" means I can have 2.4 or 5Ghz but no both at the same time?
21-09-2023 7:37 AM
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So the question is how to choose between 2.4GHz and 5GHz WiFi in this case?
You don't choose, the router and the connecting device use 'Band steering' to decide the best connection
https://www.devolo.global/glossary/band-steering
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: Hub Two - no 5GHz WiFi
21-09-2023 7:41 AM
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You can leave the connected device to choose for itself. If it's a dual band device it should automatically use the best.
Unfortunately, unlike the older Hub 1, you can't split the bands on a Hub 2.
Another option: https://community.plus.net/t5/Tech-Help-Software-Hardware-etc/Separate-Bands-with-a-Smarthub-2-or-Pl...
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