Hub swap

[#1]

@Markwallwork0 I wouldn't bother over the w/e, but hopefully @Marsh , or one of the Community Team will be able to sort out getting the Hub on the management platform next week.

[#2]

@Markwallwork0 

It might be worth trying a factory reset on the hub by pushing a paperclip or similar in the reset hole. Keep the switch closed until you get a green light. 
It might trigger an update. The worse that can happen is that you will have to re-enter your Plusnet credentials.

[#3]

If it isn't on the management platform, as suggested above, @Baldrick1 , I would doubt that would achieve anything.

[#4]

@jab1 

I agree, but unless you have inside knowledge, I guess that you are only assuming that it's been dropped from the management platform? It struck me that if it was already configured from when it was last used then the swap could be confusing the platform. This test would prove the point one way or the other.

[#5]

Bit late, but the OP did say he had to enter the username and password to get the 'spare' to connect, so that would suggest it is not on the management platform.

[#6]

Thank you for your recent message.

In order to utilize the hub2 with the DSL connection you will require a DSL cable to be hooked up to the router and socket. In addition we will need the serial number of the router so we can add this onto the account and subsequently authenticate the connection.

[#7]

The router is working already . I just need to send you the serial number for
The management platform

[#8]

@Markwallwork0 Send the serial number to @lahbrannan1 by PM.

[#9]

Ok might be being thick here how do I do that ? If I go to private message and create new it has a drop down of users and lahbrannan1 doesn’t match ?

[#10]

@Markwallwork0 

Click on the link @lahbrannan1  - this bring up the posters stats. There is a button there to Send Private Message.

Brian

[#11]

Done thanks