Keeps dropping out?

[#1]

I am not sure if it is the router or the system.  On Saturday evening at about 10pm the signal dropped out, came back on dropped out again etc.  The router light  went  red, then blue, then red etc.  Done the same thing again this morning.

The next day I mentioned this to our daughter and although they live in the next village just over 4 miles away, they had a similar issue.  They are also with Plusnet with the same router.  This seems to indicate that there is not an issue with the router, but not being technically savvy I am a bit lost.

Any  suggestions.

[#2]

@Surfer Are you still having problems? What is your area/dialling code - I'll have a look and see if there are any issues reported.

[#3]

Thanks.

[#4]

Sorry - I meant your telephone dialling code.

[#5]

01886

[#6]

Thanks, @Surfer . Just checked the 'official' Openreach database of faults, but it looks like that is another service they have 'helpfully' retired.

If you continue to have problems, I suggest you contact PN by phone and see if they are aware of any issues.

[#7]

The Zen broadband status still shows Openreach data https://status.zen.co.uk/broadband/outages.aspx?number=0188

That doesnt show any previous maintenance but does show some planned for 29/01

[#8]

@MisterW That link used to show current known outages - it doesn't now, and I can't believe there aren't any.

[#9]

@Surfer 

The router light went red, then blue, then red etc.

Are you both using a Hub two?  the Hubs Two light red and orange can look similar

Orange - Your hub is working but isn't connected to the Internet

Red - There's a problem somewhere

During a failure it might be worth following the instructions here :- https://www.plus.net/help/report-a-problem/ 

[#10]

Hi @Surfer thank you for taking my call this afternoon.

As discussed, no faults are being detected on the line and although it seems that the issue seems to have somewhat dissipated, I will keep monitoring the situation on my end.