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My Plusnet modem 2 has broken.

Robinnj
Newbie
Posts: 1
Registered: ‎25-06-2024

My Plusnet modem 2 has broken.

 It will not power on. Can anyone tell me who and how to contact the rIght person to get a replacement.

Thanks

4 REPLIES 4
Gel
Aspiring Champion
Posts: 2,369
Thanks: 296
Fixes: 29
Registered: ‎02-08-2007

Re: My Plusnet modem 2 has broken.

Baldrick1
Moderator
Moderator
Posts: 12,435
Thanks: 5,597
Fixes: 430
Registered: ‎30-06-2016

Re: My Plusnet modem 2 has broken.

Moderator's note:
Thread moved from Broadband to My Router

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

Baldrick1
Moderator
Moderator
Posts: 12,435
Thanks: 5,597
Fixes: 430
Registered: ‎30-06-2016

Re: My Plusnet modem 2 has broken.

@Robinnj   Welcome to the Plusnet Community Fora.

Have you checked that you have a mains supply to the power socket and the power supply is plugged in, to the hub? It sounds like a power supply failkure.

To contact Plusnet ring 0330 1239 123

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If it fixed it,  help others - select 'This Fixed My Problem'

willcutforth
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,718
Thanks: 80
Fixes: 113
Registered: ‎27-11-2020

Re: My Plusnet modem 2 has broken.

@Robinnj we spoke earlier and I sorted this out Smiley Let me know if you need anything else.

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team