Need to update Hub One Router

[#1]

Hi All,

I have a Hub One Router that shows the firmware as 4.7.5.1.83.8.237.2.2 

This has not updated in a while, my question is, should this be okay to leave as is, I have zero problems.

Cheers

[#2]

@Clint_1701-A That is a horribly old firmware release. I will tag @bobpullen , the hardware guru for you.

[#3]

Thank you!

[#4]

Hi @Clint_1701-A

Send me a private message with your username & serial number of the router and I can make sure it's showing as an active router on the hardware platform in your account.

Once I've done this you'll just need to factory reset the router by pushing a paperclip into the reset pin hole at the back for 20 seconds to see the router update itself automatically.

A factory reset will though put any settings you may have customised back to defaults so it may be worth creating a backup by going to the Advanced Settings > System > Backup/Restore tab first. 

Cheers

[#5]

Hi,

Thanks for getting in touch!

I have PM'd you the details requested.

[#6]

@Gandalf  I thought it wasnt possible to update routers whose firmware is so old  https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/td-p/1696363

NOTE THAT DEVICES RUNNING FIRMWARE EARLIER THAN 4.7.5.1.83.8.259.1.1 CAN NOT BE REMOTELY UPGRADED AND CUSTOMERS WILL NEED TO CONTACT SUPPORT FOR A SOLUTION IF THEY REQUIRE A HUB WITH THE LATEST UPDATES.

[#7]

@MisterW

That's a good shout and thanks for the reminder.

@Clint_1701-A

Cheers for the private message.

Unfortunately it turns out that we can't update your router's firmware, but if you do start to have issues with the router, let me know and I can look at what options we have to replace it for you.

[#8]

Hi,

No problem, thank you for looking into though!

It's causing me no problems, so will carry on as is for now.

😊

[#9]

No problem @Clint_1701-A, thanks a lot for letting us know. If things change at all, please let us know.

[#10]

Hi,

I decided to request a new router and I have plugged it in and showing as updated today (04/03/2022) but the firmware is 4.7.5.1.83.8.263 which I believe is still a few years old.

I am guessing this is showing on your systems, are you able to push out the latest firmware to it?

Thank you!

[#11]

You should definitely get this router updated from v...263 to ...289, as the 263 version may give you problems with 5GHz wifi devices (although this didn't happen for everyone). I suspect your router didn't really update today and that the date is just the first date that the router connected to your ID.

The best thing to do would be to send Gandalf another direct message with the info requested in one of the messages above.

[#12]

I suspect your router didn't really update today and that the date is just the first date that the router connected to your ID.

I believe routers normally implement the update in the early hours, so it may be that the update has been downloaded and it will reboot to implement it overnight.

[#13]

Hey @Clint_1701-A

Thanks a lot for getting in touch, I've just raised the request to have your router updated to the latest firmware version via our internal dashboard. If @bobpullen sees this sooner though, he may be able to push it through.  

[#14]

Ah, great thank you.

I have PMd @Gandalf as well with the information.

[#15]

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@adam945 wrote:

Hey @Clint_1701-A

Thanks a lot for getting in touch, I've just raised the request to have your router updated to the latest firmware version via our internal dashboard. If @bobpullen sees this sooner though, he may be able to push it through.  

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This isn't neecessary. The router will update on its own accord within a few days.

@Clint_1701-A - shout up if it doesn't.