New router
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Router
- :
- Re: New router
New router
04-09-2021 7:50 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Slow speeds of late and an ageing router I have upgraded to a newer one a TP Link Archer A7 but am having trouble connecting to the internet.
I have unplugged the old one and replace like for like with the new one and all seems fine but cannot connect to the internet.
I believe the issue may well be I am not putting my plusnetdsl name in anywhere and the password but can't see where this goes on the new router settings.
Have tried the tether app but this didn't work either.
Any ideas?
Re: New router
04-09-2021 8:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Well, it looks like you bought a cable router, rather than ADSL/VDSL one.
Re: New router
04-09-2021 8:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Moderators Note
This topic has been moved from Fibre to My Router
If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: New router
05-09-2021 11:20 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
What Plusnet insists on calling a Router is not a router it is a combined ADSL/VDSL Modem and Router.
Routers are widely available because most of the world already use FTTP for Internet access. BT are only slowly moving into the 21st century and beginning to install this. Currently Plusnet only provide FTTC, which requires the Modem.
Your choices include:
1. Assuming that you've bought a Router, return it and get a ADSL/VDSL or VDSL combined Modem/Router.
2. Use your Plusnet hub as well, configure the Archer as an Access Point and connect it to the Archer using one of the Plusnet hub's LAN sockets.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
Re: New router
05-09-2021 12:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Bought the right one. Silly me forgot to look at the PPPoE settings and now all sorted.
Re: New router
05-09-2021 12:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's all sorted now, just hadn't configured the PPPoE setting correctly.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page