New router

[#1]

I'm coming up to my renewal date and was wondering if anyone knows if they send you a new router I think it's the hub 2? this will be my 2nd or 3rd renewal TIA

[#2]

If you're on a Fibre package, then yes - you'll be able to get a Hub Two sent for the cost of P&P. You will need to contact our Customer Options Team by telephone though as the online journeys only offer the newer hub in upgrade scenarios at the moment.

[#3]

I've tried to call today to discuss this but never got through 2 and half hours I left phone in a que is this the only way to contact. Its hard to find a couple of hours for maybe a 10 - 15 min chat

[#4]

@nshaw43  Which number did you call, the general support number has long delays, for re-contracting you need to call the customer options team on 0800 013 2632 which should be answered a lot quicker.