New router

[#1]

I recently renewed my broadband contract for another 2 years. At the time I declined the new router but would like to change my mind and request a new hub 2 please. Happy to pay the £6.95 postage cost.

[#2]

@SteveWoods42 Give Plusnet a call - it will be quicker than waiting for a reply on here.

[#3]

@SteveWoods42 - Hiya I'll be able to get that sorted for you just reply to this ticket @ https://www.plus.net/wizard/?p=view_question&id=236218072. Let me know on here when you have. Cheers

[#4]

Hi James,

Tried to follow the link supplied but get an error stating the ticket could not be opened. Please advise.

[#5]

@SteveWoods42 - My bad, it look like the full stop at the end was in the link. https://www.plus.net/wizard/?p=view_question&id=236218072

[#6]

Thanks James. I have now responded to the ticket.

[#7 · Accepted solution]

@SteveWoods42 - Brill, replied and sorted that out for you. 

[#8]

Hi James, expected new router to arrive yesterday but still not arrived with today's post.

[#9]

Sorry to hear that @SteveWoods42 

It looks like things have got stuck so I've cancelled it and reordered it for you.

All being well it'll be dispatched today or tomorrow 

[#10]

Many thanks. New router arrived today. All setup and working well!

[#11]

Awesome, glad to hear it. Let us know if you need anything else.

[#12]

Another new router arrived today! It looks like the original order didn't get cancelled after all. Can I return this additional router by printing a return label via the website?

[#13]

@SteveWoods42 Yes you can - just make sure you use the 'duplicate item' description as the reason for return.

[#14]

Many thanks John.