@KatieGrace95 is the light solid orange ?
If so then call Plusnet back and tell them what the engineer said.
As @jab1 says , its likely not the router , its probably a network issue but the normal procedure will be for Plusnet to send out a new router just in case. When that doesnt work , they'll get Openreach out again...
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
