Port Forwarding for an ADT remote alarm

[#1]

Hi - just had a remote alarm fitted by ADT which works fine but the cloud function that allows managing from the app on my phone does not.  ADT say I have to open two ports on the Plusnet router under Port Forwarding (to allow communication out), but this then requires me to add an IP address and I have no idea what I need to do here.  Does anyone have a solution or has experienced this before?

[#2]

Is this a PN supplied router, if so which one?

[#3]

HI thanks for responding!  Yes it is PN supplied, doesn't have a model number on it but we only took on PN on Jan 9 if that helps?  I could send a picture otherwise.....

[#4]

Have a look here https://www.plus.net/help/broadband/router-user-guides/ you should be able to determine your router type from the picture.

[#5]

Thank you - definitely a HubOne router!

[#6]

So once you know what ports to open you can follow the port forward guide for the hub one.

[#7]

ah ha - I have the ports and I have put them into Port Forwarding.... the problem is that it then asks for an IP address and it is that I have no idea what to do...

[#8]

in the select device drop down your adt alarm should show up or you should be able to guess which one it is by a process of elimination.

[#9]

Hmmm... all devices in the drop down I recognise (iphones, ipads etc.) except one ... which is titled 'Unknown -' followed by random alphanumeric characters.  I selected this, rebooted the broadband and alarm system but to no avail.  The only other option in the drop down is 'User Defined IP Address'?