Possible privacy / security problem after changing to a non plusnet router

[#1]

@Star-Light100 

with a Plus Net supplied Hub the management system will assign your username to the Hub when it connects, so there is no user action required.

When you use a 3rd party device then you have to configure it yourself.

I suggest you plug your Plus Net Hub back in and see if you get the same results.

It is high unlikely the TP-Link device is causing this issue.

Dan

[#2]

Ok I’ve reconnected my hub one and I’m still seeing my user name but with plus.com instead of plusdsl.net at the end. So I’m a bit confused now how I can get this fixed.

[#3]

@Star-Light100 How long have you been a Plusnet customer? I still suspect you have a static IP - what are the first 3 octets?

[#4]

Hi, over 18 months now. The first part of my IP address 192. . If that’s what you wanted to know?

[#5]

OK. That 192 sounds like the start of your routers address to me - AIUI that is part of a reserved range for routers/hubs &c.

Which Plusnet hub have you got?

[#6]

It’s a hub one

[#7]

OK, in that case, can you send me a screen-shot of the Help Desk page with nothing obscured via PM, please.

[#8]

@jab1 

the help desk page does not show the broadband IP address, you need advanced settings >broadband >internet

@Star-Light100  you can find your broadband IP address here https://whatismyipaddress.com/ 

[#9]

Sorry Dan - never having had the Hub1, I forget that it doesn't - I'll try and remember. 😉

[#10]

@Star-Light100 

you can also check in the members centre to see if you have a static IP Address.

From the Members Centre Home from the right of Home select Add-Ons, scroll down and set what is under Static IP

There should be a choice Add this bolt-on or Remove remove this bolt-on. I would expect to see Remove this bolt-on

This issue needs looking at by Help Desk staff as there is nothing else can be done here.

Dan

[#11]

Hi guys, thanks for your help with this matter. I’ve just been on the phone to plusnet. They say I don’t have a static IP address. They also said they are resetting my IP address. And that should fix the problem. So far nothing has changed

[#12]

You have to reboot the Hub One or TP-Link for the change to take.

[#13]

Just restarted my new router and still showing my username as before ☹️. Will give it a few hours and see if anything changes

[#14]

If a reverse DNS change has been made to the IP address, it can take up to 48 hours completely propagate.

[#15]

There does seem to be a degree of confusion herein.  In summary...

1. A Plusnet supplied router will generally self configure the user account details
2. For a third party router the user has to explicitly enter the user account details
3. Therefore either router contains the same details username@plusdsl.net
4. Irrespective of whatever router a user uses, the IP addressed assigned will be the same for that connection
   1. A static IP address if the account has one
   2. A dynamic one if the account does not have a static IP address
5. GRC Shields up performs a rDNS lookup on the current IP address - the default rDNS entry for a Plusnet IP address is username.plus.com

This has nothing to do with which router you use or any suspicion about the security of the router - this information is NOT coming from the router.