Problems with Hub 2

[#1]

They certainly went by poles to the affected properties I specifically referred to, but whether these were actual DPs or just to get them to where they were going, considering the distance from the exchange of some of them, and the fact the majority of them had to cross a major road, I don't know.

[#2]

For clarity, here is one of many explanations of EO lines and the FTTC challenge - https://www.cswbroadband.org.uk/the-project/frequently-asked-questions/cant-exchange-eo-lines-get-su...

Reading this definition - AN EXPLANATION OF THE TELEPHONE SYSTEM - DISTRIBUTION POINTS - there is every possibility that EO lines will somewhere along the way encounter a DP, but that does not make it not an EO line.

Green Cabinet copper frames are the junction between e-side and d-side legs and are the injection point for FTTC, which remember requires power.  A DP is a passive unpowered junction box.

This Wikipedia article discusses d-side and references various classes of DPs - what level were you thinking of?

[#3]

@Townman @jab1 @Dan_the_Van 

I'll try to answer as many of the previous questions now.

- I have rebooted the router a few times + factory reset on the 8th when I pretty much couldn't watch youtube.

- I do have cloud storage syncing on my work laptop but it was off at that time? Can that be the cause that makes the internet stop completely? Cloud syncing is a new thing as I have changed my job in January and my pervious one didn't use it.

- After that I switched back to the hub 1 and then switched back to hub 2 to get event log today

- Today I noticed the internet was down for about 30-40 minutes with the blue light still on. 

- I change to hotspot when working because if the internet is not working then my files are not working either as they are on a cloud server.

- I live funnily close to my local exchange at about a 5 minute walk. I do live in an old building with refurbished flats which is why we only have ADSL i suppose? 

[#4]

---

@tudorradulescu wrote:

I live funnily close to my local exchange at about a 5 minute walk.

I do live in an old building with refurbished flats which is why we only have ADSL i suppose? 

---

@tudorradulescu 

So looking at the map in  Reply #19  where your local exchange is marked by the blue tear drop

if you are within a "5 minute walk" then presumably there's a good chance you can get FTTP from one of the ISPs listed ?

.

[#5]

@tudorradulescu 

From what I can see you have five devices connected?

DHCP device Connected: 192.168.1.117, 6a:d2:04:5d:6e:06, MacBookPro
DHCP device Connected: 192.168.1.125, 8c:ea:48:40:b3:62, Samsung	
DHCP device Connected: 192.168.1.135, 96:0c:ab:67:00:97, unknown	<--- randomised MAC
DHCP device Connected: 192.168.1.206, 14:75:5b:11:cf:e2, MSI
DHCP device Connected: 192.168.1.240, 98:22:6e:8f:01:f6, unknown    <--- amazon

On the Hub Two menus Home >My Devices 

This displays the list of devices which have been connected to the hub, right end of each listed device is the sent/received data usage. This will be helpful to see which device is using the most upload bandwidth.

The total for the Hub data sent/received usage figure is found Home >Advanced Settings >Technical log

Refer to line Data sent / received:

The above is not available on the Hub One.

A device with cloud syncing might have an active connection to the cloud permanently and using your limited upload bandwidth.

When you say the internet was down, what do you see on the connecting device? No internet message or you just can not connect or nothing is happening appears to be locked up.

With you work laptop connected to a hotspot does the broadband work as expected?

Have you investigated an Alternative Full Fibre provider as listed by the previous poster @outcast 

Buildings of multiple occupancy are more complex for Service Providers to supply Full Fibre as the buildings owners need to be engaged to sign off (give permission for) the necessary work.

[#6]

---

@tudorradulescu wrote:

- I do have cloud storage syncing on my work laptop but it was off at that time? Can that be the cause that makes the internet stop completely? Cloud syncing is a new thing as I have changed my job in January and my pervious one didn't use it.

---

If your issues have started since January then Cloud syncing could well be saturating your very limited upload bandwidth. This can also impact download performance to the point where it seems unresponsive.

There are a couple of options to try :

1) Limit the bandwidth available to the Cloud Sync uploads.

I have done this with One Drive to limit upload and download rates to avoid saturating a VDSL connection.

Check with your employers IT support to see how this can be done with the Cloud Sync software you are using .

I would suggest limiting the Cloud sync upload bandwidth to 500 Kb/s .

2)  Get a router that supports QOS

The Plusnet routers do not support user configurable QOS ( bandwidth allocation management).

There are plenty of good xDSL routers that support QOS from the likes of TP-Link or Draytek on well known auction sites or other preowned outlets

HTH

[#7]

There are plenty of good xDSL routers that support QOS from the likes of TP-Link or Draytek on well known auction sites or other preowned outlets

@tudorradulescu if you're anywhere near NG10 and can collect , I've got an old Draytek 2830 that you're welcome to.

[#8]

@MisterW  nice gesture but they're within RH1 postcode, but you never know they might travel near you 🙂

.

[#9]

---

@tudorradulescu wrote:

I do have cloud storage syncing ... ... Can that be the cause that makes the internet stop completely?

@tudorradulescu 

You can use this test to find out - https://www.waveform.com/tools/bufferbloat 

If you get a "Bufferbloat Grade" of "F",  then it is very likely your internet could stop completely.

I agree, that using a QoS router (with upload bandwidth of 828Kbps) could probably improve this score to perhaps a "C"

but you'll still have the problem that your Plusnet ADSL is likely to disappear from maybe August onwards.

You need to decide whether you're able to move to AltNet FTTP, or different ISP for SOADSL, before working on a solution.

.

[#10]

The OFCOM site should indicate what is available to you with regards to all broadband products

https://checker.ofcom.org.uk/en-gb/broadband-coverage 

HTH

[#11]

I am within the purple dots zone according to the map, however out of all providers you kindly listed only Link Broadbands has come back with a positive result for FTTP at my postcode. The rest come up with not yet available..

I live in a flat on the 3rd floor, could it be that the issue is related to my building only?