Proof of return - Plusnet router

[#1]

Hi all!

Newish customer here.
I've done a bit of searching around but not yet managed to find a similar post. (Skip to last paragraph for my context free question).

I have a UniFi UDM pro router supplied by my work for VPN WFH, so the Plusnet router is not required.

I understand that the Plusnet router is on a loan basis and must be returned at the end of my contract to avoid £50 charge.

I understand royal mail can collect the router free of charge with their own label now, which I am very grateful for!

The only thing I don't understand is that; if I send the router back at the start of my contract, rather than the end, does plusnet keep that information on record? Or can I provide some sort of proof myself?

Kind regards

Steve

[#2]

@stevielaner7777 welcome to the forum

With plusnet not supporting 3rd party routers I would suggest keeping the Hub two as a precaution for any potential issues with your connection.

In the event of an issue they may require you to connect their supported Hub two for testing purposes.

HTH

[#3]

Hi Dan,

Checked this with my IT department, they confirmed that they remote manage my router and Plusnet support are able to test their end (between the internet and the ONT "modem").

The Plusnet router is still redundant and could be put to good use for some other fellow Plusnet customer.

[#4]

@stevielaner7777 

In principal I do not disagree with your IT department, but. Speaking as a former support engineer of many years.

Where there is an issue plusnet would need to refer to a known good configuration, that being an ONT with a Hub two connected to it. The Hub Two is managed by CWMP/TR69 which assists fault diagnosis.

There has been situations where plusnet have dispatched a Hub Two to comply with this requirement.

It is your choice, but if I was you I'd keep hold of the Hub Two, yes it may be never used but it's there if need.

[#5]

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@Dan_the_Van wrote:

It is your choice, but if I was you I'd keep hold of the Hub Two, yes it may be never used but it's there if need.

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PlusNet is not (quite) the same as BT. But it seems to apply the same rules. The PlusNet  "front end" also looks suspiciously like a white version of the BT Smarthub In which case I agree with @Dan_the_Van.

If you have any problems on your line, PlusNet will want to run tests that depend on having its kit at your end.

It is all very well for the IT department to say you don't need the PlusNet box, but it supplies the connection or you wouldn't have a contract with it.

So, leave the PlusNet hub in its shrinkwrap.  Put it somewhere safe. Send it back when you move on.

[#6]

My advice would be similar, keep the plusnet router -however plug it in every once in a while to ensure its up to date/works.

 You may need to return the plusnet router at the end of your contract and if you move to another ISP, if thats the case( and i understand it is with plusnet) you will be charged ( £50 I think at the moment)

 If the system forgets you have returned it early it will expect a return at the end of your account, if the account is closed and the router is not returned you may get charged

There could alos be issues with using a work WFH router as your main home router as well, as you could be bound by your work policies internet use at all times, including monitoring all traffic going through the router and you could find yourself in trouble for web browsing activity, video streaming  such as netflix, or any other streaming service, youtube, online gaming music streaming such as spotify and so on

Read this ( from reddit) about someone who works from home and has fallen foul of their companies' internet usage policy for youtube/reddit and other lawful activities outside of work hours, but picked up by a router their company provided

https://www.reddit.com/r/LegalAdviceUK/comments/ox471a/my_employer_has_been_monitoring_my_internet_u...