Hi @dmachin, thanks for getting back to us and I'm sorry to hear you've been seeing further performance issues. I can confirm currently when checking your connection from this side to the router we're still seeing a stable 32.4Mbps download reaching the router and no signs that has this has dropped lower in the last 7-14 days. As my colleague Anoush pointed out, unless the speed issues are occuring on both wired and wireless devices then we wouldn't look to replace the router as this still points towards wireless and wireless interference issues.
Ultimately, due to the nature of the technology and mass amount of things both out of our and your control that can effect this connection type, both we and most other providers can't guarantee a set wireless performance. Having said that, when wireless interference is present we'll certainly advise every improvement step that can be made within and around the router to best help with the problems caused by wireless interference. So we can confirm what you've tried so far then please can you answer if you've:
- Split the 2.4GHz and 5GHz wireless frequencies?
( When deciding what device goes on what frequency it's worth keeping in mind that the 5GHz is designed for close range stationary devices and it's the standard 2.4GHz frequency which does most of the heavy lifting in getting your signal around the property.) Some customers disable the 5GHz frequency completely and advise this helps which may be worth trying if you've exhausted other options.
- Tried numerous wireless channels for the 2.4GHz frequency to see if it improves?
( Sometimes it can take trying all of the 1-11 channels to see which best suits your property however if you have an android device then there's a useful app on the android store which may help called 'wifi analyser' which will show other routers in your area and what channel they are on giving you an idea of what channels would be best for you. When testing other channels I'd recommend looking at the speeds you're getting as opposed to the signal bars as they can be sometimes misleading.)
- Is the router currently positioned away from any large electronic / metal devices that could be interfering with the signal?
(Specific devices that can commonly effect wireless are TV's, boilers, radios to list a few.. We advise that if possible router is place unobstructed as this helps.)
There are some cases where customers are surrounded by things that cause interference or a large number of routers all trying to compete on similar channels. If this is the case then we can only advise looking into 3rd party equipment such as wifi extenders, power line adapters or more advance routers which may help combat the interference. I'm hoping though that my breakdown of the wireless improvements will give you a few things to try you may not be aware of that hopefully helps and saves the need of additional equipment.
Let us know how it goes.
