Setting up smart plug

[#1]

I'm trying to connect a smart plug, but it needs  2.4 GHz

It won't connect

The router is dual 2.4 and 5 ghz

Can someone help. Me please? 

[#2]

Which router?

Depending on the answer, split the WiFi bands, or switch off the 6

ghz band until they connect.

[#3]

@howardl How far do you get, and which Hub do you have? I'm not familiar with smart plugs, but have seen it suggested that if you temporarily turn off the 5Ghz band while connecting some of these, they connect. Don't forget to re-enable the 5Ghz band afterwards.

[#4]

Hi

How do I turn off 5ghz?

[#5]

As asked by @Mustrum - which Hub?

[#6]

Where do I find the model?

[#7]

Easy - is the light at the bottom, or in the centre front?

[#8]

A ring on the front with a blue light at 12 oclock and 6 o'clock positions 

[#9]

That is a Hub Two

You need to login into the Hub http://192.168.1.254 

Bottom right click on Advanced Settings >Wireless. you will be prompted for the admin password, this is found on the removable card. Turn off the 5GHz and save change.

HTH

[#10]

Ah, so a Hub2 then. Not familiar with them, but maybe @Baldrick1 could help?

Dan beat me to it.

Just to add - don't forget to re-enable the 5Ghz once you get sorted.

[#11]

Thanks Dan, I'll give it a go later. 

[#12]

Thanks k Jab, I'll change back when/if I'm successful  with the smart plug

[#13]

Hi, I   disable 5ghz , I get connected but it says "cannot provide Internet" I also get same message when 5ghz is enabled. 

[#14]

Do you get this message on all devices, or just one? If so, which one?

[#15]

I bought two tekin smart plugs, I tried both.

I already have one I bought a while ago, initially I had difficulty  setting up, but I done something and it worked, I cannot remember, but it wasn't in the instructions.