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Start up issue

Clareok
Newbie
Posts: 1
Registered: ‎04-10-2021

Start up issue

We can’t seem to get the router started. Orange light with no broadband light or orange. Everything is connected properly and I tried getting onto the hub but it says connection times out. Please can someone help!
2 REPLIES 2
Strat
Community Veteran
Posts: 31,320
Thanks: 1,588
Fixes: 565
Registered: ‎14-04-2007

Re: Start up issue

Moderators Note
This topic has been moved from ADSL Broadband to My Router.
Windows 10 Firefox 109.0 (64-bit)
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
Fixes: 113
Registered: ‎01-12-2020

Re: Start up issue

I'm sorry to hear that you're having connection issues @Clareok

Looks like our Technical Support Team have got this raised with Openreach, and an appointment has been confirmed for tomorrow morning. Hope all goes well. Smiley

 Adam
 Plusnet Help Team - Leeds