Status of the .289 Hub One firmware rollout?

[#1]

What's the status of the mass rollout of firmware v ...289 for the Hub One?

Should all/most users have received the update by now, or is a good proportion of the rollout still to be completed? I did hear that the rollout had stalled, but that was some time ago. Has it fully restarted?

I'm not counting those users who might have been missed because their router has dropped off the management platform - just the main rollout.

I'm partly asking for a neighbour (I've already had .289 pushed to me). He was still on v ....263 last time I asked him. He hasn't complained about 5GHz problems so the update may not be urgent for him, but if he hasn't got the update yet should he just be patient or should he be asking to have the update pushed to him?

[#2]

Judging from this post https://community.plus.net/t5/My-Router/Hub-One-5GHz-WiFi-issue/m-p/1838705/highlight/true#M29266 it should hopefully be soon

[#3 · Accepted solution]

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@grahamt wrote:

What's the status of the mass rollout of firmware v ...289 for the Hub One?

Should all/most users have received the update by now, or is a good proportion of the rollout still to be completed? I did hear that the rollout had stalled, but that was some time ago. Has it fully restarted?

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It resumed on Monday, with 6-figure volumes updated this week - and all being well - every week thereafter until we're done.

[#4]

@bobpullen 

Thanks for the update.

What is the criteria used for the firmware update

Serial number range or MAC address range or both or something else.

The reason I ask is how would I know when I should have received the update?

Dan.

[#5]

@Dan_the_Van the policies will target a volume of devices based solely on the version they are currently running.

They are not targeted sequentially using serial number or anything like that.

The build version and last update time in the footer of the Hub Manager at http://192.168.1.254 will update once your device has been targeted. The build being deployed ends 289.1.3

[#6]

Thanks (especially to Bob) for those replies, and apologies for not responding sooner. I've been away.

I'll let my neighbour know the rollout has resumed and will ask him to check his firmware version from time to time.

[#7]

My router currently says:

Software version 4.7.5.1.83.8.263 | Last updated 04/09/21

Will it get updated eventually or has it been missed?

[#8]

Thanks for your post @bluejeans and welcome to our Community Forums.

Potentially. I've re-added your router into the hardware management platform now. Could you factory reset the router by pushing a paperclip into the reset pinhole at the back for 20 seconds until the light along the front goes green? You should then hopefully see the latest firmware within 24 to 48 hours.

I say potentially, because I know that routers running a firmware older than 4.7.5.1.83.8.259.1.1 can't be upgraded to the latest version, so the only option is to send out a new router if you need the latest firmware. 

If @bobpullen is around he'll know if the firmware version 4.7.5.1.83.8.263 is older or newer. 

[#9]

@Gandalf the router builds are in chronological order, so .263 is newer.

The reason OP's hub won't have updated will likely be because it's lost contact with the management platform.

The steps you've taken/suggested should fix it 👍