TP-Link TP-W9970 router keeps disconnecting
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- TP-Link TP-W9970 router keeps disconnecting
TP-Link TP-W9970 router keeps disconnecting
27-09-2022 7:58 PM
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My old Plusnet router broke down after years of service so I bought a Tp-Link W9970 about a month ago. I followed the Plusnet instructions for setup and it works well when it's connected.
However even from the outset it would lose connection at least once per day and needed to be rebooted. Recently it has begun to disconnect more than once per day. So I got BT to check my line and it was OK. Plusnet sent an engineer to my house and he confirmed that everything was working fine.
So I'm wondering if this router is the problem. I have just updated the firmware but it still disconnects. Perhaps one of the advanced settings needs to be tweaked?
Any suggestions would be greatly welcomed.
Re: TP-Link TP-W9970 router keeps disconnecting
27-09-2022 8:55 PM
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Re: TP-Link TP-W9970 router keeps disconnecting
27-09-2022 9:48 PM
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I'm VDSL2
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 2:32 PM
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Which version is it as there are quite a few different ones out there now? (7 last time I looked)
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 2:44 PM - edited 28-09-2022 2:46 PM
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Are we sure it's VDSL ? , those figures look suspiciously ADSL ish, either that or the distance to the cabinet is quite large
If it is VDSL then there is a problem, the Upstream looks to be capped
A screen dump ( redacting any phone number ) of the expected speeds from the BT wholesale checker https://www.broadbandchecker.btwholesale.com/#/ADSL would be useful
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 4:26 PM
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I just ran this again and have 15 errors after about 15 hours. Is that still unusual ? If so how can it be reduced?
The router is version 4. I updated the firmware yesterday. No disconnections yet today but we shall see.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 4:32 PM
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Yes. It says DSL Modulation Type: VDSL2
I'm outside of a rural town so my speeds are never very high.
Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Handback Threshold(Mbps) |
WBC FTTC Availability Date | WBC SOGEA Availability Date | Left in Jumper | ||
---|---|---|---|---|---|---|---|---|
High | Low | High | Low | |||||
VDSL Range A (Clean) | 15.5 | 8.8 | 1.2 | 0.8 | 7.1 | Available | Available | -- |
VDSL Range B (Impacted) | 15.1 | 7.9 | 1.2 | 0.8 | 5.2 | Available | Available | -- |
Featured Products | Downstream Line Rate(Mbps) | Upstream Line Rate (Mbps) | Downstream Range (Mbps) | Availability Date | FTTP Install Process |
---|---|---|---|---|---|
FTTP on Demand | 330 | 50 | -- | Available | -- |
ADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | ADSL Availability Date | Left in Jumper |
---|---|---|---|---|---|
WBC ADSL 2+ | Up to 5 | -- | 3 to 7.5 | Available | -- |
WBC ADSL2+ Annex M | Up to 5 | Up to 1 | 3 to 7.5 | Available | -- |
ADSL Max | Up to 4 | -- | 2.5 to 7 | Available | -- |
WBC Fixed Rate | 2 | -- | -- | Available | -- |
Fixed Rate | 2 | -- | -- | Available | -- |
SOADSL Products | Downstream Line Rate (Mbps) | Upstream Line Rate (Mbps) | Downstream Range(Mbps) | WBC SOADSL Availability Date | Left in Jumper |
---|---|---|---|---|---|
WBC SOADSL 2+ | Up to 5 | -- | 3 to 7.5 | -- | -- |
SOADSL Max | Up to 4 | -- | 3 to 7.5 | -- | -- |
SOADSL Fixed Rate | Up to 2 | -- | 2.5 to 7 | -- | -- |
Observed Speeds | VDSL |
---|---|
Max Observed Downstream Speed | 16.4 |
Max Observed Upstream Speed | 0.8 |
Observed Date | 2022-09-25 |
Other Offerings | Availability Date |
---|---|
VDSL Multicast | Available |
ADSL Multicast | Available |
Premise Environment | Status |
---|---|
Bridge Tap | N |
VRI | N |
NTE FacePlate | N |
Last Test Date | 25-08-2022 |
Exchange Product Restrictions | Status |
---|---|
FTTP Priority Exchange | N |
WLR Withdrawal | N |
SOADSL Restriction | Y |
The exchange is not in a current fibre priority programme
WLR is currently available at the exchange
SOADSL is restricted at the exchange
FTTP is not available.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 4:45 PM
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@Biz55 thanks for confirming that.
Yup, you are a long way from the cabinet!.
Your stats do tend to indicate a problem with the upstream though. Your upstream rate is below the estimates, whereas your downstream rate is above estimates.
Are you connected directly to the master socket ? and are there any other wired extensions ?
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 5:07 PM
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Thanks MisterW
My router is connected to the master socket via about 7 metres of cable. Could that be an issue?
There are no other wired extensions in the house.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 5:15 PM
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One other thing I have noticed.
Just now the router is reporting current download stream at 16213 kbps
On both ethernet and wifi fast.com is reporting just 5.6 mbps
Is that normal ?
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 5:23 PM
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My router is connected to the master socket via about 7 metres of cable. Could that be an issue?
Depending on the quality of the cable, very possibly.
Is it possible to connect with a shorter cable as supplied with the router ? then look to see if the synch rate(s) and disconnects have improved
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Re: TP-Link TP-W9970 router keeps disconnecting
28-09-2022 5:29 PM
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Thanks I will experiment with that later.
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