Tenda Nova MW3 mesh connection

barrylee · ‎12-11-2020

I have a plusnet hub one with a Tenda Nova MW3 mesh system for years it has been working perfectly last week there was a total broadband problem in Hastings when the whole town went down ,when the system was eventually returned my mesh system wont connect to the internet I have tried resetting it and have spent hours and tried everything that I can think of to try to connect it ,my PC is showing the Nova as a network and it seems to be picking up the wifi signal but it wont connect to the internet has anyone got any ideas .

dvorak · ‎11-01-2008

Moderators Note

This topic has been moved from ADSL Broadband to My Router

Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'

Townman · ‎22-08-2007

Sometimes to be sure, it is worth asking the "daft" question...

If you connect direct to the router, do you get a connection to the internet?

In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.

Seanok · ‎20-09-2022

Hi @barrylee, I am having the same issue after an internet outage on Friday.

I have tried everything and plusnet cant help.

Did you manage to get it fixed? I am stumped