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Think there is a problem with my router settings.

K1rsch
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-11-2021

Think there is a problem with my router settings.

 I cant access any bt or plusnet website or services, but everything else works fine. All devices on the network cant log in to either account or access bt sport app, but when I switch my phone to data I have no problem.  I have tried rebooting the router but still doesnt work. I have tried looking at the router settings, but dont really know what I'm looking for. Any help would be appreciated as I am missing watching the sports.

2 REPLIES 2
K1rsch
Newbie
Posts: 2
Thanks: 1
Registered: ‎27-11-2021

Re: Think there is a problem with my router settings.

Seems to be fixed, I turned the router off overnight, and it is working this morning.

 

TheMightyAJ
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,511
Fixes: 126
Registered: ‎26-03-2018

Re: Think there is a problem with my router settings.

Hey @K1rsch,

I'm sorry to hear that you ran into this issue, though I'm glad to hear it seems to be sorted now. Hopefully this won't happen again, especially with the method you've used to resolve the problem, but if it does then just give us a shout and we'll be more than happy to pick this back up for review as soon as possible. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team