Unable to configure BT smart hub two

[#1]

Hello,

I’m trying to a configure BT smart hub two on a Plusnet FTTP connection but having issues. I’m able to edit the broadband username and password, when I click connect/save, the router asks me to confirm if I want to turn on FTTP mode (which is already on) and then the router reboots but no changes have been made. I’ve tried remove the WAN cable before starting the process but it doesn’t seem to change anything.

Does anybody have any ideas ?

Thanks in advance

[#2]

@EItYrOuG 

This is now the second report of there being a problem with configuring a BT Smarthub. Can you please tell us the Firmware version and date of the update in case this is the cause?

[#3]

Here is what I found in the router admin page:

Firmware version:
v0.43.01.15019-BT
Firmware updated:
27-Sep-2024

[#4]

@EItYrOuG 

Thanks.
It will now be interesting to hear if any other Plusnet users are successfully using this recent firmware.