Using Asus AX6600 XT8 With Openreach

[#1]

I'm in the process of changing my router from Google WiFi to Asus AX6600 XT8.

My Google WiFi router connects directly to the Openreach box and I use a 2nd port on the Google router to run an Ethernet cable to a switch, which then provides a connection to all other connected devices.

I thought I could do the same with the Asus router, but when I do, I receive a message that says it cannot find an internet connection.

Now, when previously researching routers, I sometimes see that they need to connect to a separate modem, as they do not have a modem within the device.

Is the Openreach box a modem? If so, should I be able to connect to the Asus as I have with Google WiFi?

Sorry for the lack of technical knowledge!

[#2]

Which OpenReach 'box'?

[#3]

Have you set the Asus to PPOE mode and entered your PN username and password?

[#4]

This is the box type.

[#5]

OK -I think @Mustrum 's question needs answering.

[#6]

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@Mustrum wrote:

Have you set the Asus to PPOE mode and entered your PN username and password?

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No (this now sounds rather stupid) however, during the setup process it didn't ask for that.

When it said it couldn't detect my internet, the option was to try again, which I did, or try manually, which I thought if it's not detecting my internet, there must be an issue.

[#7]

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@jab1 wrote:

OK -I think @Mustrum 's question needs answering.

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Is the Openreach box I have, compatible with the Asus modem?

[#8]

I think the ASUS is only a router, so it will need a modem somewhere in the setup, but I'll leave it to @Mustrum to answer, he is more au fait with this technology.

[#9]

Have been trying to look at setup and specs on that router and not sure it is suitable.

To work, it needs to have a PPOE setting and to authenticate - that seems to have neither.

[#10]

The Openreach box is a VDSL modem, meaning your are on  FTTC service. Fibre Unlimited, or Fibre Unlimited Extra.

[#11]

OK - so the OP has a modem, but the ASUS is unsuitable?

[#12]

Guys, thanks for you help.

If my Openreach box has/is a modem, I’m hoping it’s a settings issue which I will explore further. 
I’ll update with my findings. 

Thanks. 

[#13]

Yeah, sorry @bazzer  I think if you go to your Google system it will have a PPOE setting. This new Asus seems to be a Mesh system with nice WiFi features.

[#14]

Unless you can unlock the Openreach modem, then I hope you can send the Asus back.

[#15]

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@Mustrum wrote:

Yeah, sorry @bazzer  I think if you go to your Google system it will have a PPOE setting. This new Asus seems to be a Mesh system with nice WiFi features.

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 My Google WiFi is also mesh, but I’ve had it a few years now and thought I’d try the Asus as it has WiFi 6 and, hopefully, better coverage. 

Thanks again for your help.