cancel
Showing results for 
Search instead for 
Did you mean: 

Wifi keeps disconnecting while broadband is fine via ethernet?

gemdan
Hooked
Posts: 9
Thanks: 2
Registered: ‎21-11-2021

Re: Wifi keeps disconnecting while broadband is fine via ethernet?

Some feedback for you @bobpullen & @LaurenB 

The new firmware does seem to have resolved the issue. It's been running now for 4 days without any issues, no restarts required., etc. My connection via the sync'd wifi bands also seems to be much quicker than before.

It is hard to judge performance, but things like my phone app that controls my smart lighting is now for instantanious (for all intents and purposes), whereas before there was always a delay of a few seconds. I'd previously put this lag down to the app/lighting system, but i now realise that the cause of the delay was actually the wifi.

In retrospect, I'm very dissapponted to now realise that my connection performance has been so poor this past year due to essentially very poor hub sofware/hardware. Nevertheless, I appreciate that you have now been able to substantially improve this. Thank you Rob, for your efforts to correct these problems for myself and the many other users with the same issue. I can see that you've been working all hours to support and respond to us. Very much appreciated...

Regards

Dan

 

 

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,935
Thanks: 5,026
Fixes: 317
Registered: ‎04-04-2007

Re: Wifi keeps disconnecting while broadband is fine via ethernet?

Real happy to hear things are better Dan, and sorry for the hassle prior to now Sad

We're on track to have all hubs upgraded before Christmas, at which point I'm hoping we can close the door on this particular chapter (something that's pretty high on my Christmas list if I'm being honest Wink )

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵