Today we activated the third segment of our latest BT Central pipe (THN-AG1).
Since activating the first two segments of this pipe, performance for interactive protocols on all of our products, and general performance experienced by Broadband Plus customers has improved significantly. This can be seen by the reduction of gold traffic drops from our network monitoring graphs:
http://www.plus.net/support/network_performance/broadband_packets_drop.shtml
We have also now fully resolved the session availability problems which had been apparent on our network.
By providing this additional capacity now, we are focusing on the experience for Broadband Premier customers. We expect improvements to non interactive traffic (such as P2P and USENET) as a result. We believe that our network is now performing at the expected level for all customers, and is operating in “normal operation” as opposed to “high demand operation”, as laid out here:
http://www.plus.net/support/broadband/network/load.shtml .
When we announced the additional capacity being assigned to our Broadband Plus customers, we stated that we would be taking a smaller profit margin across the product until the reduction of BTs IPStream pricing, which is expected in May 2007. We are now assigning additional capacity to our Broadband Premier customers and on the same basis will be taking a lower profit margin from the Premier product.
We will continue to monitor our network performance closely and appreciate feedback from customers via our online discussion forums or the PlusNet Usergroup website.
