It's time for us to clear a space on the Plusnet mantelpiece and fetch the polish, as we went home from the uSwitch Broadband Awards 2012 last night with not just one, but four, new awards. Read on to find out more about the uSwitch Broadband Awards 2012 and the trophies we picked up.
What we won:
At last night's uSwitch Broadband Awards, we won:
- Best Customer Rated Broadband Provider
- Best Value Home Broadband
- Most Reliable Service
- Most Likely to be Recommended
We’re chuffed with our new awards, especially because the categories we excelled in are directly voted for by the general public. What's more, we took home more gongs than BT, Talk Talk, Virgin or Sky.
All in all, winning new awards shows us that we're getting things right. But don't worry - we won't be getting complacent anytime soon. We're working to make our service even better. And hopefully, by buckling down, we'll be able to add even more awards to our collection in future.
How we celebrated:
We celebrated winning by getting ready for our close up - and being photographed with The Inbetweeners' very own Greg Davies. Check out our slideshow to see photos from the night:
What's been said:
Jamie Ford, our CEO, spoke for us at Plusnet when he said:
"It’s fantastic to be recognised with four awards. We’re especially proud to get the award for ‘most likely to recommend.
"As a company, we are committed to delivering the best service we can and this suggests many of our customers must be happy with the service we provide."
And Ernest Doku of uSwitch added that the awards are extremely competitive and most are voted for by the general public - meaning it's a real honour to win.
He said:
"These awards show that in a competitive market, some providers are managing to stand out from the crowd for all the right reasons, making it a compelling reason for consumers to select the right package.
"Our awards are predominantly voted for by customers who can provide an honest and objective opinion of their providers. Overall, as consumers we should always bear in mind to do our homework to ensure that we get the right package, at the right price."
Why we won:
- Best Customer Rated Provider of 2012 We're really pleased that you voted us the best broadband provider of 2012, as it shows us we're getting things right on both the broadband and customer service fronts.We've done a lot to make sure our customer services stand out from the crowd for the right reasons, and it's great to see that you approve.We think you voted for us because:
- Unlike other broadband providers, we’re always up front and honest about everything we do. In fact, our customers moderate our forums - so what you read hasn't been edited by us.
- Our call centre advisors don't follow scripts. We always treat our customers as individuals because we’ve grown from a small, local, friendly company.
- We are committed to solving any queries quickly, where possible in just one call.
- We’re not just in the business of making sales; we reward our staff for delivering good customer service and making sure that our customers get broadband package that's best for them.
- We take your feedback on board and, every month, we ask 4,000 customers how we’re doing.
- We’re always here to help. Our friendly, UK-based, customer service teams are available 24 hours a day, 7 days a week, 365 days a year - online and on our free phone number.
- Best Value Home Broadband 2012
We promise our customers that we won't be beaten on price, so we hoped that we'd be a shoo-in for this award.As part of our Plusnet price promise, we guarantee that you won't find cheaper standalone broadband. And if you do find a cheaper quote, we promise we'll match it.As well as promising you the lowest prices for standalone broadband, we offer cheap phone and broadband packages and cheap fibre optic broadband - and that's why we think you voted us.
- Most Reliable Service
While we like to keep things running smoothly, we've also been working hard to make our support services top notch, so if you can get back online asap if you're ever disconnected.We've done this by introducing Plusnet Assist - a tool that watches out for and fixes broadband connection problems, and by putting helpful tutorial and support materials at your fingertips for you to reference.We like to think that this is one of the reasons why you said that we've got the most reliable service.
- Most likely to be recommended
Our broadband's won awards for being good value and for being reliable, so we're not surprised that you've been recommending us to your friends. With our recommend a friend scheme, it's easy to send your mates our way - and you'll benefit too. Basically, we give you a discount off your monthly bill for every friend you recommend. And, depending on how many people sign up, you could even end up making a profit. That's another reason why we think that you voted us.
Did you vote for us to win an uSwitch Award? What do you think of our new awards? Please let us know by leaving a comment below …