We’re delighted to announce that our phone and broadband customer service is now Good Housekeeping Reader Recommended. An incredible 91% of surveyed readers who have a Plusnet phone and broadband package felt that the package represented good value for money, with 82% saying that they would definitely or probably recommend Plusnet to a friend. A questionnaire developed by the experts at the Good Housekeeping Institute, was sent to the readers asking them to comment on their package in four main areas. Performance, overall acceptability, propensity to purchase and whether they’d recommend the service were the areas queried. The results showed that 88% of GH readers agreed that the initial set up information gave them everything required to get started and the router was dispatched quickly. 71% felt the speed of their connection was satisfactory and 79% were happy with the reliability of their connection. Additionally, 87% of surveyed customers said they are likely to remain with Plusnet once their current contract expires. 
Plusnet are the first broadband company to gain this recommendation and you can see more information on the Good Housekeeping website. *Good Housekeeping Reader Recommended 2014 Trial, 126 GH Readers, June 2014.
Plusnet receive Good Housekeeping Reader Recommendation