We at Plusnet pride ourselves in providing a top-notch service to all of our customers, and that work was recognised this week by Which?, who recommended Plusnet for the seventh time. We received a score of 72% in the latest Which? Broadband Customer Satisfaction Survey, following a series of updates to Plusnet’s service including; a Live Chat web service, which launched in November to help the customer service team answer customer questions more quickly, and the new Hub Zero router, offering a sharper performance while using 40% less energy than previous models. Andy Baker, Plusnet CEO said: “We are thrilled to receive this recommendation for the seventh time from Which? We would like to thank everyone who took part and fed back on our services. It’s a privilege to receive this prestigious recognition, which is a testament to the continued focus we put into ensuring our customers get the best experience for their broadband service.” We would like to thank both Which? and our customers for the excellent recommendation and continued great feedback.
Plusnet wins Which? recommendation for seventh time