We’re very pleased to learn that Plusnet have won at the 2014 Simplifydigital Customer Choice Awards. These awards recognise the best UK digital services based on customer feedback. After winning the Best Value Broadband Provider award in 2013, we’re proud to better that this year and take the Best Value Broadband & Phone Provider and the Best Customer Service awards. Around 3000 customers who used Simplifydigital to switch providers over the last two years were surveyed, with 70% of Plusnet respondents rating our value for money as excellent or good and 74% rating our customer service as excellent or good. Andy Baker, CEO of Plusnet said:
“We aim to stand out in the market by offering a great price and a great service, at the same time. We have been investing heavily in improving our services over the past year and while we have competitors in the value end of the market it is the combination of these two things that make us different. It’s reassuring to see customers confirming we deliver well in these areas and we’ll continue to keep this up.”
To find out more about this year’s awards, you can read more at the Simplifydigital website. We’re also proud to have been highly commended for Most Trusted Broadband Provider at the MoneyWise Awards this week. From all of us here at Plusnet, thank you!