If you’re on a diet, Plusnet is dangerous territory right now. Cake, flapjack, doughnuts, chocolate, and big bottles of fizzy drinks are everywhere in the Call Centre today as our support teams get a well deserved reward for adding to their list of accolades.
We’d like to thank all of you out there who took part in the 2010 uSwitch survey, and for voting us joint first in the “Best Technical Support” category (as well as placing in the top three for almost every other category going). It’s well deserved – our guys and girls in the call centre do a tremendous job looking after our customers and they do it with a smile on their face – hence the cake:
Incidentally, the smiles on faces have also been noticed by Ofcom (they’re our industry regulators). We were pleased to see that after a bit of mystery shopping on their part, Ofcom found the lovely people in our call centre the most helpful of all the major ISPs. They also ranked them very highly in terms of knowledge and honesty too. The full report makes for an interesting read (it really does, honest) if you feel like taking a look.