0800 numbers are not free on mobiles

BriMags · ‎30-09-2014

When your landline is not working, the only way to contact PN is with your mobile. But of course the 'free' 0800 number is not free from your mobile provider. The call wait times are lengthy, growing and very frustrating - especially as you're paying! Yet there's a simple solution - most mobile operators offer packages which include phone time to mobiles. Does anybody know why PN cannot offer a mobile number as well as the 0800 number?

Townman · ‎22-08-2007

Hi BriMags,
Welcome to the forums.
For every 0800 number, PlusNET has a matching 0345 number which is included in call plans. See here https://portal.plus.net/home-broadband/contact/ for the full list.

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MattyC · ‎10-04-2014

Hi BriMags,
As Townman states, we do have 0345 numbers available.
You may be interested to know that as of June next year, OFCOM state that 0800 numbers will be free to call from mobiles.
Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet

Steevo · ‎17-01-2013

You can also download and use the WeQ4U app which not only gives you free calls to 0800, but will also mean you no longer have to listen to the same PN music each time you phone.

BriMags · ‎30-09-2014

Thanks guys!

newagetraveller · ‎03-08-2012

Quote from: BriMags
When your landline is not working, the only way to contact PN is with your mobile. But of course the 'free' 0800 number is not free from your mobile provider. The call wait times are lengthy, growing and very frustrating - especially as you're paying! Yet there's a simple solution - most mobile operators offer packages which include phone time to mobiles. Does anybody know why PN cannot offer a mobile number as well as the 0800 number?

Calls to 0800 numbers are free using giffgaff. " Free phone numbers (starting 0800, 0808 & 0500) Free"

Or use the landline of someone you know.

NedLudd · ‎20-10-2012

Quote from: newagetraveller

Calls to 0800 numbers are free using giffgaff. " Free phone numbers (starting 0800, 0808 & 0500) Free" Or use the BT landline of someone you know.

Beware! Not all service providers allow all 0800 numbers for free. Sky (and others) have restrictions in place!

Geoff,
York.

pwatson · ‎26-11-2012

???? What restrictions? 0800 shows as free on Sky's website?
http://www.sky.com/shop/__PDF/SkyTalkSpecialisedPhoneNumbers.pdf

NedLudd · ‎20-10-2012

Then that is a recent change! Probably connected to the forthcoming change to mobile 0800's.
I was with Sky for BB and phone until 2 years ago and they then published a list of inclusive/free 0800. The vast majority were chargeable!
EDIT
Just brought meself up to speed. Seems 0800's have been free since I left Sky. Apologies for any confusion!

Geoff,
York.

hillyfields123 · ‎16-09-2014

Quote from: newagetraveller
Calls to 0800 numbers are free using giffgaff.

And Three!

JohnJ-B · ‎16-08-2007

Sorry, but only certain 0800 numbers are free on Three, others are charged at 15.3p per minute!
EDIT:- Just established that 0800 numbers are free on NEW Price Plans!
The way I read that is you have to re-new/change your Price Plan, otherwise you will still be charged!!
jim:quote

KevinG · ‎05-11-2008

Quote from: JohnJ
The way I read that is you have to re-new/change your Price Plan, otherwise you will still be charged!!

That's right, free on new contracts or when the rules change next year, unless Three chooses to implement it earlier for existing contracts.