Alleluia!

[#1]

Having signed up for phone and broadband with Plusnet on 2nd July I finally got a working landline on 22nd September and my broadband was eventually activated on 1st October. I would probably still be waiting if one Sales & COT Analyst, < snip >, hadn't stuck with me and sorted it out.
Is this a record?
dick:csa

[#2]

Hi Job,
I'm sorry to hear that it took so long. I have looked over your account and seen delay after delay, thanks for being so patient.
I've got the name of the agent who has been helping you out, so I'll make sure I pass on your comments to him and his manager.
Matty.