OUR PROBLEMS WITH PLUSNET SINCE JULY 2013:
I am sick of plusnet and openreach.
When joining Plusnet put down the wrong address for us, which has compounded a number of problems and has caused the latest one. We have changed/checked this with them 3 times.
We have been with plusnet since July 2013, we did not get a phone line for weeks because an engineer did not turn up, then the next appointment was scheduled weeks after.
The broadband did not work for weeks after that because you had sent router to wrong address, then sent us faulty microfilters.
Then the phone was put on a loop and stopped working.
Then there was a problem with the line and the broadband stopped working. This took weeks to fix again because first engineer did no work on it, claiming it was fine.
We've had to chase countless engineers down the street because Openreach still had wrong address. It was plusnet's responsibility, there is no way we could have chased this up because only they have contact with them.
It still was not changed by Openreach and our line was slammed, resulting in no internet and phone over christmas. We got electronic devices for christmas which we have been unable to use and check. We have had to use our mobiles to call and use internet at home, costing us money.
When I called to get the phone line back I was told Sky would hand it back, the operator did not notify me that there was a possibility that they would refuse. The result of this is that, on top of the 10 working days we waited to hear that refusal, we now have to wait another week for an engineer, and even then it may not work. If we had been aware of this we would have requested a new line from the start.
When checking our address with the last operator we spoke to got the house number right (29) but the rest of the address wrong (Greenfields!?! where did that come from?), this suggests that the operators do not listen, every other company we speak to gets this right, so it mustn't be a problem with our speech. It is strange how they managed to get the payment details correct to ensure plusnet is paid, yet client address does not seem to register with them.
Martin has had to take yetr another day off work to deal with this. We have spent countless hours on the phone with plusnet since July 2013 (average time on hold is 30 mins) - we both work full time, we do not have the time for this. They have caused so much stress.
This is their last chance. I expect a full apology. We have had about 10 weeks working service in the space of 6 months. This is not acceptable. I will be contacting Ofcom.
