136185240 - no response after 3+ days

[#1]

impact or not, @HarryB said the problem had been fixed, which apparently it hasn't.
the minute i get pumped on that gateway the packet loss re-appears.

the "problem" is only apparently on this particular gateway.

http://www.thinkbroadband.com/ping/share/93031f9153bdb49556e13ac9cb753313.html

 also, why would DLM be applied on a line that apparently has no faults and it working fine (according to the response on the fault ticket).

[#2]

another PPP drop (to fix the interleaving i suspect?), and my upstream has returned to 1220Kbps.
my downstream has jumped up to 19664Kbps ( this is a new record high, it's usually around the 1600-1700Kbps range).

gateway has changed to pcl-bng01 and as expected the packet loss has disappeared.
you clearly have an issue with that other gateway.

[#3]

@Chris was todays PPP drop due to the interleaving being removed?
and can you see that the packet loss has disappeared again after a gateway change.

[#4]

It was highly likely that the PPP drop was interleaving being removed. Yes, I can see that there is now no packet loss.

[#5]

and can you see that there is packet loss whenever the other gateway is used.
and that the "fix" @HarryB suggested earlier in the thread has obviously not made any difference?

[#6]

I can see a very low level of packet loss, yes. I've flagged that up but I'm glad that it wasn't causing you any impact.

[#7]

it was causing me impact, otherwise i wouldn't have raised it.

[#8]

my minimum latency is still a little high i would have thought?
it's a smidge under 40ms, when previously before packet loss issues and various "tinkering" by PN it was around 20ms.

is this due to something that was done at your end?

[#9]

Not that I'm aware of, the minimum latency can change on a disconnection as the traffic may route in a different manner.

[#10]

it jumped from 20 to 40 when someone at PN tinkered with the account/connection to try and fix the packet loss issue. this was before it was deemed only to be a problem when connected to 1 specific gateway.

[#11]

well the packet loss is back again.
coincided with a PPP session drop.
and i'm on psb-bng01 this time

[#12]

@Chris @HarryB please investigate again

[#13]

[#14]

@Chris @HarryB and it's back again.
look at the live feed.
you can't keep burying your head in the sand on this.

[#15]

ptw-bng01