2 Months and waiting, no comms

[#1]

Ordered Fibre BB and phone package 2 months ago, still no update.
Put a ticket in 2 days ago, no update.
As BT are now charging me for the Sports channels, this move to Plusnet is not looking good.
Had I known it takes months to migrate,(if it ever happens)  I dont think I would have bothered.
You not doing me and others proud at all !
And to put the tin hat on it, I was born in Yorkshire.

[#2]

Thanks for speaking with me this afternoon misteree.
I'm sorry that your account has been somewhat stagnant, but thanks for flagging it up with us.
Feel free to pop us your MAC via private message or on Ticket: 92035257.
Matty